IT Support

Responsibilities:

This position is a 1 year contract.

• IT Admin Support: Assist with day-to-day IT administrative tasks, including but not limited to user account management, IT purchase requisition and vendor invoice management.
• 1st Level Infrastructure Support: Serve as the initial point of contact for resolving application-related issues and inquiries from end-users, escalating complex issues to the appropriate IT teams as needed. Basic Network, Infrastructure, VPN, office 365, email, PC set up and Velox.
• Documentation and Reporting: Maintain accurate records of support activities, including ticketing systems, status updates, and resolution notes.
• Vendor Coordination: Liaise with external vendors and service providers to ensure timely resolution of IT-related issues and maintenance tasks.
• Compliance and Security: Adhere to company policies and procedures related to IT security, data protection, and regulatory compliance.
• To provide ad-hoc on site support for 2 office locations.

Requirements:

• Minimum ITE Skills Certificate
• Proven experience (2+ years) in an administrative support role with a focus on IT support functions.
• Basic understanding of SAP applications or other enterprise-level software systems is a plus
• Good organizational skills with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficient in MS Office, in Word, PowerPoint and Excel.
• High level of professionalism and discretion in handling confidential information.