Community Support Associate

1 day ago

Remote Singapore WEBTOON Entertainment Full time $30,000 - $60,000 per year
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.
With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment's passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company's content partners include Discord, HYBE and DC Comics, among many others.
The Community Support Associate will work with our community operations team on user inquiries and reports. You must be detail-oriented, tech-savvy, and self-motivated. Bilingual in Thai, Indonesian, or Traditional Chinese. Responsibilities
  • Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Follow operational processes and procedures to address issues and maintain positive user support experience
  • Stay up to date on new site features and improvements  Work with other departments to track and resolve bugs and other technical issues
Requirements
  • 1-2 years' experience in community or user support. Must have experience with Zendesk
  • Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
  • Technically savvy and able to quickly learn new systems
  • Ability to understand and analyze complex cases
  • Culturally aware of trends and pop culture in United States
  • Must have experience working with multicultural company
With approximately 155 million monthly active users, WEBTOON Entertainment's IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world's leading webnovel platform--WEBTOON Productions, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.
Join us and work with some of the biggest artists, IP, and fandoms in comics #WEBTOON We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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