Order Fulfilment Coordinator

24 hours ago


Singapore FROSTS FOOD & BEVERAGE (PTE.) LTD. Full time $24,000 - $36,000 per year

Main responsibilities:

  • Retrieve and respond to customer emails, WhatsApp messages, and phone calls in a timely and professional manner.
  • Check the availability of ordered items in the system. If any items are unavailable, suggest suitable replacements to customers.
  • Process orders and manage warehouse shipments for both food service and retail customers using the Microsoft Business Central system.
  • Print invoices and attach them to corresponding purchase orders for accurate record-keeping.
  • Apply for gate passes or loading bay bookings as required for delivery scheduling.
  • Review Proof of Delivery (POD) once contractors return invoices for HD orders and update the log sheet accordingly.
  • Collaborate closely with the logistics team to ensure stock availability, manage weights, and coordinate delivery timings.
  • Process weekly expired returns Purchase Orders (PO) from retailers in Business Central.
  • Work closely with the Food Service team's salesperson to ensure stock availability for customer orders.
  • Handle customer inquiries and forward any complex issues to the appropriate salesperson.

Requirements:

  • Diploma or equivalent qualification.
  • Strong command of English, with proficiency in one other language.
  • Experience with Microsoft Business Central is a plus.
  • Previous experience in the food industry is a bonus.
  • Attention to detail and strong organizational skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with various teams to ensure smooth order fulfilment and customer satisfaction.

Basic salary range: $2000 - $3000 (depending on experience)

Note: Salary excluding department commission and overtime

Working days: Monday - Friday & Saturday half day morning



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