Program Assistant

5 hours ago

Tai Seng, Singapore NPI Solutions (S) Pte Ltd Full time $30,000 - $60,000 per year

Key Duties and responsibilities included but not limited to:

  • Updating dates into SYSPRO (Company's MRP System)
  • Mainly updating of sales order and job orders dates
  • Daily monitoring of shipment schedule
  • Adjusting material allocations into SYSPRO
  • Manage customer relationships for both existing and new accounts.
  • Provide timely and thorough responses to customer's requests.
  • Process Purchase Orders (PO) and provide order acknowledgement to customers in a timely manner.
  • Process changes orders and ensure quoted price and customer PO are aligned.
  • Process and follow up on RFQ's.
  • Complete and submit customers' open order report on time.
  • Keep customers informed of updates and issues.
  • Ensure accurate data entry and report processing for all the related customer documentation.
  • Effectively communicate customer requests to other departments concerned.
  • Follow department processes to ensure smooth flow of information.
  • Proactively identify and escalate customer issues.
  • Interface and co-operate with other departments to meet deadlines and expedite deliveries.
  • Other miscellaneous duties as required/assigned.
  • Any other ad-hoc related duties and assignments assigned from time to time.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

  • Proficient in Microsoft Office with hands-on experience with data entry and Microsoft Excel reporting
  • Team Spirit Quality is essential.
  • Ability to work effectively in a fast-paced, demanding and deadline-driven culture.
  • Ability to multi-task, meticulous prioritize/manage multiple requests simultaneously.
  • Excellent communication skills, good listener with ability to focus on uncovering customer concerns.
  • Enjoy challenges and initiating new ideas to improve customer relations and develop business.
  • Being proactive and motivated to get things done.
  • Able to follow instructions and execute assigned duties.

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