Officer / Senior Officer, AR Credit Control (SSC) (6-month contract)

2 days ago

Singapore CERTIS GROUP - GHR Full time $60,000 - $180,000 per year

Job Purpose:

The Debt Collection Officer is responsible for managing customer accounts to ensure timely collection of outstanding invoices, reducing overdue debts, and maintaining positive client relationships while safeguarding company cash flow. The role involves close coordination with internal stakeholders and proactive engagement with customers to minimize credit risk.

What You'll Do:

  • Drive Debt Recovery – Contact customers via phone, email, and written correspondence to follow up on outstanding payments and monitor agreed payment arrangements.
  • Resolve Disputes & Collaborate – Work with Sales, Operations, and Billing teams to address invoice issues, resolve disputes, and support timely collections.
  • Maintain Accurate Records – Track collection activities, update debtor accounts, and manage Statements of Account and client communications.
  • Monitor & Report Performance – Prepare AR aging reports, collection status updates, and highlight high-risk accounts for management review.
  • Escalate & Support Actions – Manage rejected invoices, support overdue account reviews with HODs, and assist with ad-hoc finance tasks and projects.

What You'll Bring:

  • Education – Diploma or Degree in Finance, Accounting, Business Administration, or related field.
  • Experience – Proven background in debt collection, accounts receivable, or credit control.
  • Skills – Strong communication, negotiation, and customer service abilities with proficiency in MS Office and ERP/accounting systems.
  • Attributes – Meticulous, analytical, results-driven, and able to work independently while managing multiple accounts.
  • Work Ethic – High integrity, responsibility, and the ability to perform under pressure and meet deadlines.

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