Regional Director, Partner Success APAC

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE: As the Regional Director, Partner Success APAC, you will be responsible for leading and inspiring a high-performing team of Partner Success Managers, driving revenue growth and retention for partners in the APAC region. You will own the regional strategy, ensuring the team's objectives are in lockstep with our overall business goals. Your primary focus is to foster deep, senior-level relationships with our partners in the region, maximize their success, and expand our footprint.
WHAT YOU WILL BE DOING: Reporting to the SVP, Partner Success, you will:

• Leading and mentoring a regional team of Partner Success Managers to achieve sales and revenue targets.
• Managing and expanding key partner relationships at a senior level within the region, ensuring a regular communication cadence to foster growth and retention.
• Collaborating cross-functionally with Marketing, Product, and other regional leaders to drive product and feature adoption as well as performance optimization.
• Identifying, coaching, and developing top talent within your team, fostering a culture of continuous improvement.
• Acting as the key leader for the Partner Success function within your region, engaging in strategic planning, budgeting, forecasting, and account review processes to drive regional success.
YOU ARE SOMEONE WITH:
• 8+ years of experience in partner success, project management, or product management roles within a SaaS environment.
• 4+ years of direct people management experience, with a proven track record of leading, inspiring, and mentoring successful teams.
• Exceptional organizational, communication, and leadership skills, with the ability to build and maintain relationships with senior-level stakeholders.
• Demonstrated ability to drive strategic planning and execute on regional business goals.
• Experience working across timezones with partners in the Middle East and Africa.
• Experience in a B2B SaaS company is required, with knowledge of Salesforce, Jira, and Confluence being highly desirable.
• Airline/ Hotel revenue management and ancillary management experience is a must
WHAT YOU'LL LOVE ABOUT US: Comprehensive Health Plans  Flexible Paid Time Off  Travel Experience Credit  Annual Wellness Credit  Team Events and Monthly Lunches Commuter Credit  Parental Leave Top Up  Adventure Pass
OUR PROCESS: Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. 
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview 
• Hiring Manager Interview
• Presentation
• Team Interview 
All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages. All your information will be kept confidential.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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