Freight Customer Operations

1 day ago

Singapore ALLIANCE 21 PTE. LTD. Full time $40,000 - $60,000 per year

MAIN DUTIES AND RESPONSIBILITIES

  1. To execute air & sea freight shipment customer services which includes:

  2. Handling & providing customer service i.e.. Answering of freight enquiries from customers and overseas agent

  3. Perform account management for existing customers
  4. Generating quotations to customers
  5. Negotiate rates with carriers/liners/agents
  6. Handling bookings with shipping lines/airlines & co-loaders
  7. Follow up on export/import/cross trade shipments and updating of shipping status
  8. Prepare shipping documentation
  9. To coordinate air/sea freight shipment (pick up & deliveries), ensuring timely updates and constant support leading to improved service performance rendered to customers
  10. To monitor shipments and ensure compliance with customers' SOP
  11. To act as liaison between customers and operations
  12. To ensure efficient service level is delivered for all shipments

  13. To work closely with Sales team to identify potential business opportunities for new businesses.

  14. To execute full scope of AOG 24-7 services:

  15. As a core member of AOG 24-7, you are required to remain contactable always on the company assigned mobile. You will attend to emails promptly and standby for urgent collection/delivery after your official working hours.

  16. To perform the full scope of customer service and operations roles, these includes: quotes, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts and billings.
  17. To ensure the office and warehouse premises are secured at all times.

  18. To drive safely and observe all traffic regulation.

  19. To carry out any other duties as may be expected in a post of this level.

REQUIREMENTS

  • Diploma in Logistics
  • 2 years working experience in Freight Forwarding / Logistics
  • Able to work shifts and on-call.
  • Forklift License (preferred)
  • Class 4 driving License (preferred)

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