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Delivery Supervisor

2 weeks ago

Singapore SENSORY PROJECT PRIVATE LIMITED Full time $40,000 - $80,000 per year

Job description:

Delivery Supervisor / Operations Executive

Company: Koko Delivery

Employment Type: Full-Time

Job Overview

Koko Delivery is seeking a dedicated and detail-oriented Delivery Supervisor / Operations Executive to oversee daily delivery operations, manage our team of drivers, and ensure timely, safe, and accurate deliveries. You will play a vital role in maintaining operational excellence, ensuring customer satisfaction, and upholding our core values of reliability, safety, accountability, and customer satisfaction.

Key Responsibilities

  • Team Leadership : Lead and motivate the delivery team to ensure punctuality, professionalism, and adherence to company values.
  • Operational Oversight : Oversee driver shifts, coordinate with clients for smooth operations, and ensure the readiness of drivers at the start of each day.
  • Safety and SOP Enforcement : Ensure all drivers follow safety protocols and standard operating procedures (SOPs), providing guidance in case of incidents and ensuring proper reporting.
  • Driver Management :
  • Create and manage driver schedules.
  • Handle time-off requests and source freelance drivers during peak delivery times.
  • Able to find freelance / part-time drivers for deliveries
  • Performance Monitoring :
  • Track driver KPIs, including delivery timeliness, customer satisfaction, and any incidents.
  • Conduct regular evaluations and implement performance improvement plans as needed.
  • Training and Development :
  • Train new drivers on tools, protocols, and customer service.
  • Provide ongoing refresher training sessions to ensure drivers remain updated on policies and safety procedures.
  • Compliance and Reporting :
  • Ensure all drivers adhere to company policies and procedures.
  • Assist in reporting any incidents, such as accidents or customer complaints, in a timely and accurate manner.
  • Coordination and Communication :
  • Daily check-ins with drivers to ensure smooth operations.
  • Act as the primary point of contact for driver concerns and escalate issues to higher management when necessary.

Requirements

  • Proven experience in delivery operations, logistics, or a similar supervisory role.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication and problem-solving abilities.
  • Familiarity with delivery management software, such as Detrack and Elastic , is an advantage.
  • Ability to work well under pressure and handle tight delivery schedules.
  • A strong understanding of safety regulations and customer service.
  • Flexibility to manage schedules, including sourcing temporary drivers during peak times.

Why Join Us?

  • Supportive Team Environment : Be a part of a company that values teamwork and personal growth.
  • Operational Excellence : We provide the tools and resources to help you lead your team effectively.
  • Impactful Role : You will play a critical role in ensuring smooth daily operations and delivering happiness to our customers.