hotel housekeeping supervisor

2 weeks ago

Singapore LABRADOR HILL PTE. LTD. Full time $4,500 - $5,500 per year
Job Summary

Lead and responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.

Job Responsibilities
  • Works with the Department Manager to ensure the smooth operation of the housekeeping department;
  • To prepare work assignments for Housekeeping Attendants;
  • Conducts shift briefings to ensure hotel activities and operational requirements are known;
  • Establish standards and procedures for work of housekeeping associates;
  • Supervise, train and retrain Housekeeping Attendants, Linen Attendant and General Workers.
  • Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
  • To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements; and
  • Any other duties as required by the Company and the Management.
Requirements

• Proven experience as a Cleaner or Housekeeper.

• Related experience in a hotel or residential services as a housekeeper is a plus.

• Ability to work with little supervision and maintain a high level of performance.

• Customer-oriented and friendly.

• Prioritization and time management skills.

• Time sensible without compromising quality.

• Good communication skills.

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