Bank IT Help Desks

4 days ago

Central Subzone, Singapore Yuka Pte. Ltd. Full time $40,000 - $60,000 per year

Why choose Yuka?

Yuka Pte Ltd is a leading IT solutions provider dedicated to empowering Singapore's banking institutions with transformative technology. We specialize in delivering bespoke, impactful IT solutions that drive operational excellence, enhance digital capabilities, and ensure regulatory compliance for major financial players. With deep expertise in the banking sector, Yuka designs and implements innovative IT frameworks spanning cloud integration, cybersecurity, and AI-driven analytics that align with the dynamic needs of modern finance.

At Yuka, we are committed to fostering a collaborative, innovative, and supportive work environment. In addition to a competitive remuneration package, we provide opportunities for professional development and hybrid work arrangements.

Job Summary

Yuka is seeking Bank IT Help Desks to join our dynamic team in Singapore.  Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.

We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.

Job Responsibilities

User Support & Incident Handling

  • Provide first-level IT support via phone, email, and chat.
  • Log, categorize, and prioritize incidents and service requests using ServiceNow.
  • Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
  • Monitor ticket queues and ensure timely resolution in line with SLAs.
  • Maintain clear communication with users throughout the support lifecycle.

Knowledge & Documentation

  • Update and maintain internal knowledge base articles.
  • Document troubleshooting steps and resolutions for future reference.
  • Contribute to continuous improvement of support documentation and workflows.

IT Provisioning & Access Management

  • Install and configure software and basic hardware.
  • Set up network access, printers, and shared resources.
  • Manage user permissions and license allocations.
  • Ensure compliance with internal security and access policies.

Collaboration & Process Improvement

  • Work closely with other IT teams to resolve complex issues.
  • Participate in service improvement initiatives and feedback loops.
  • Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements

  • Bachelor's degree in any relevant field.
  • Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
  • ITIL Foundation certification is advantageous.
  • Can maintain and update knowledge-based articles.
  • Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
  • Able to perform business tasks in English (reading, writing, speaking).
  • Able to communicate effectively with Japanese-speaking and Chinese-speaking stakeholders in Mandarin and Japanese (reading, writing, speaking) is preferred.

Working Conditions

  • Location: Various locations with hybrid work arrangement
  • Work Hours: Monday to Friday, 8:30AM to 5:30PM
  • Environment: Collaborative and inclusive workplace with opportunities for professional development
  • Salary: Competitive monthly salary based on experience and qualifications

Interested applicants please submit your application with your expected salary and notice period to be considered for the role.

We regret that only shortlisted candidates will be notified.

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