VP/AVP, End User Collaborative Service

VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology

The Role:

Reporting to the End User Collaborative Service -Engineering lead. Responsible to lead, manage and engineer large scale, high-quality collaborative services, with specialization in Microsoft Office 365, Gen AI and mobility services for the bank.  This includes in-depth understanding, deployment and testing of end points such as unified endpoint management solutions (MAM, MDM), Office 365, Active directory, Active Directory Federated services and windows security and related technology.  The role includes ability to recommend nextgen technologies in this area.

Responsibilities:

• Developing short and long-term strategies to improve monitoring and management of end user services, development of user self service capabilities.
• Development and management of financial plans and assigned budget for mobile support services is part of the job role.  Responsibilities will overlap Active Directory, O365 service and Intune infrastructure with a primary focus, managing Office 365 services
• Identify solutions to utilize the application and technologies for project that are impacted by performance and business issues
• Experimentation and recommendation of the new technologies
• Analyse and coordinate designing of new and existing applications and architectures
• Create and maintain system documentation for domain technologies, including installation, configurations and root cause analysis.
• Collaborate with other IT staff, including networking, security, and data center operation teams, to engineer, and resolve issues
• Develop policies, processes and procedures.
• Create and execute communication plans for end users

Requirements:

• The ideal candidate will be well organized, process focused, and self-driven as this is a fast-paced and highly technical environment. Someone wanting to learn and grow with an organization will thrive in this role.  The role requires excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.
• Bachelor's degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education.

• Minimum 5 years of Microsoft Infrastructure deployment and support experience

• Mac OS, Android, iOS, Active Directory, ADFS, Azure AD, SCCM, DHCP, TCP/IP, VPN

• Cloud computing services such as Office 365 and Google Apps.
• Technical knowledge on Windows server 2012, 2016, VMs and DNS
• Experience in user endpoint management technology preferably Blackberry, Airwatch and Microsoft Intune solution
• Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users.
• Strength in PowerShell scripting / automation
• Excellent analytical, management and planning skills
• Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems.
• Certified Microsoft Technology specialist
• Able to work independently and as a team
• Familiarity with use of Agile methodology
• Project Management experience
• Experience in working in banking environment is a plus
• Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization.
• Well organized, process focused, and self-driven as this is a fast-paced and highly technical environment.
• Willing to learn and grow with an organization will thrive in this role.
• Excellent prioritization, responsiveness, and customer service, along with excellent verbal and written communication skills.