IT Customer Service
2 weeks ago
Duration: 1 year contract (renewable + convertible)
Location: Tai Seng
Mon- Fri : Normal office hours
Responsibilities:
- Serve as the first point of contact for customer seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customer
- Walk the customer through the problem-solving process
- Direct unresolved issue to the next support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in logs
- Follow up and update customer status and information
- Pass any feedback and suggestion by customer to the appropriate internal team
- Identify and suggest possible improvement on procedure
Requirement:
- Nitec/diploma in IT Disciplines
- Training provided
- willingness to learn
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• EA Registration No. R Maythin Kyu)
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