Program Operations Coordinator

4 days ago

Singapore ANTARES MANAGEMENT SERVICES PTE. LTD. Full time $40,000 - $80,000 per year

The Programme and Research Operations Coordinator will support the ongoing implementation of the internet-based Cognitive Behavioural Therapy programme. This individual will work closely with the counsellors to ensure smooth day-to-day operations, with a strong focus on supporting counsellors in their use of the platform, monitoring participant safety, and facilitating timely clinical escalation when needed. The coordinator will also play a key role in driving the programme's quality improvement efforts through the coordination of qualitative research activities, including interviews and feedback collection from both participants and counsellors.

Roles & Responsibilities

  • Counsellor Engagement & Training: - Organise and support onboarding, training sessions, and ongoing case consultation meetings - Coordinate and troubleshoot issues reported by counsellors
  • Participant Safety & Monitoring: - Monitor the dashboard for any suicide risk or escalation flags and coordinate with in-house clinical psychologists to ensure timely follow-up and support

Research & Evaluation Support:

  • Coordinate qualitative research activities such as interviews between participants and freelance interviewers.
  • Collect, organize, and summarize feedback from both participants and counsellors for reporting and quality improvement purposes.
  • Assist with documentation and data organization related to programme operations.

Requirements

  • Bachelor's degree in psychology, business, or other related fields.
  • Demonstrated interest in mental health and/or digital health.
  • Strong communication and coordination skills; comfortable working with multiple stakeholders.
  • Good IT literacy and a willingness to engage with tech platforms and dashboards.
  • Conscientious, organized, detail-oriented, and adaptable to evolving programme needs.

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