Senior Product Specialist

5 days ago

Boon Lay, Singapore PerkinElmer Scientific (Singapore) Pte. Ltd. Full time $80,000 - $120,000 per year

SummaryThis position is responsible for working with existing and prospective customers to effectively provide solutions by offering pre and post-sale customer support; product training, demonstrations, application testing and method development, particularly in the inorganic portfolio.Key AccountabilitiesSupport Sales team to achieve / exceed annual targets and growth.On-site application supports to customers.Understand market trends, requirements and competitive situation.Work closely with sales team to demonstrate product capabilities and applicability to the customer's application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.Pre-Sales: Understand customers' needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistrySupport on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.Maintain installed base customer satisfactionBe the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.Provide leads to sales by engagement with customers.Involve in troubleshooting relating to instruments, application, and software.Develop and update knowledge of competitor's products and discuss with sales team to promote and sell products and services.Provide training to overseas customers (scheduled)Keep track of demo lab chemical inventory, etcRequirementsCandidate must possess at least a Degree / Master's or PhD's in ChemistryAt least 3-5 year(s) of working experience using inorganic spectroscopy with knowledge on AA, ICP and or ICP-MSMSPreferable: knowledge of ICP / MS operation, theory, and various industrial applications requirement. Hands-on experience with spectroscopy products is a plus.Good analytical skill in data analysisGood problem-solving skill in chemistryGood interpersonal and presentation skills (both verbal and written)Able to work in a team environment - with sales and service.Customer service oriented and willing to travel if needed (

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