Clinic Operations Manager

5 days ago

Central Region, Singapore Private Advertiser Full time $80,000 - $120,000 per year

The Clinic Operations Manager oversees the smooth day-to-day running of the clinic, ensuring front desk, patient services, and operational processes are carried out efficiently and professionally. This role is responsible for managing and training the front desk team, coordinating appointments, maintaining stock and equipment, ensuring regulatory compliance, and delivering excellent patient care and service. The Clinic Operations Manager also provides administrative and financial support, handles operational issues promptly, and ensures a safe, welcoming, and well-functioning clinic environment.

Job Responsibilities

  • Manage front desk customer service team to ensure the clinic and front desk operations are deployed smoothly day to day and done professionally
  • Assign and roster front desk operations for the team
  • Ensure the front desk customer team deliver excellent, warm and efficient customer service, create a welcoming atmosphere for all our patients and guests
  • Ensure appointments are arranged promptly and efficiently in system
  • Train team member to answer calls, emails, instant messaging platform, setting appointments or customer requests and product information.
  • Handling operational issues when it arises and to able to resolve these operational issues promptly
  • Able to dispense medications and provide dispensing instructions precisely
  • Ensure medical consumables/medications are sufficient and these necessary items are ordered in time
  • Provide administrative support maintaining stock levels for all consumables, skin care and medicine, process invoice and payment collection are prompt and correct.
  • Conduct clinic walk-throughs to ensure the clinic is a safe work environment and clinic machines and facilities are operational and maintenance is done regularly
  • Managed timely and effective replacement of damaged or missing products
  • Ensure all the licences for machines and clinic are maintained and renewed in time.
  • Able to prepare memos or prescriptions and handle blood sample.
  • Able to do financial counselling to patients and handle insurance filing for Letter of Guarantee and Their Party Administrator claims
  • Tally the payments daily and providing a daily sales report
  • Other duties which the Company may designate

Job requirements

  • Candidate must possess at least a Diploma in Business Administration and/or related field.
  • Preferably 2 years of related experience in similar role
  • Experienced in clinical operations and has worked in Front desk, Customer Service and/or Administrative duties
  • Responsible, independent and positive individual who is passionate on the contribution to the growth of the company.
  • Excellent customer service with good communication and interpersonal skills
  • Has initiative to problem solve and come up with solutions

Remuneration

  • Basic Salary & AWS
  • Performance Bonus

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