Project Manager

Company Introduction

The ITW GSE Division is an industry leading manufacturer of Ground Support Equipment (GSE) to the aviation industry. Core customers are Airports and Airlines in all countries around the World. Core products are Ground Power Supply Units (GPUs), Pre-Conditioned Air (PCA) Units, Cables and Hoses for aircraft parked on the ground. We have supplied over 90,000 GPU and PCA equipment to over 100 countries around the world to date, with over 200 years of business history. ITW GSE combines customer-back innovation with an in-depth knowledge of the Ground Support Equipment industry to develop and deliver solutions tailored to our customer's needs. We continue to succeed in creating innovative product solutions to meet the challenging needs of our customers in an environment with ever increasingly stringent requirements from aircraft manufacturers. We strive to make best-in-class even better.

ITW GSE has 2 factories and 2 sales offices:

• ITW GSE Americas, Palmetto Florida

• ITW GSE International, Odense Denmark

• Sales and Customer Support Office Dubai

• Sales and Customer Support Office Singapore

Organizationally ITW GSE is part of the Specialty Products Segment of Illinois Tool Works (ITW).

Position Overview

The Project Manager (PM) is part of the Project Management Team. The PM works effectively with customers, Area Sales Managers and our network partners (i.e. distributors and agents of ITW GSE products) in the Asia Pacific territory to ensure timely and efficient delivery of project activities. The PM manages all aspects of the project process from inception through to completion, including technical specification reviews, assisting in client factory acceptance tests (at either of our two facilities located in Denmark and USA), commissioning, training and handover to the customer / user.

Office Location

Our ITW GSE regional Office in Singapore:

Platinum 28

28 Genting Lane, Unit 05-04

Singapore 349585

Geographical Coverage of Activities

Asia Pacific

Primary Responsibilities

• Maintain strong technical competencies of ITW GSE products.

• Carry out technical specification reviews and submittal of technical compliance statements.

• Lead client factory acceptance test.

• Oversee and facilitate support of installation and commissioning.

• Recognize sales opportunities for ITW GSE solutions and link potential customers with the appropriate Area Sales Managers.

• Provide responsive and effective off-site telephone / email product support to technicians of customers and channel sales network partners.

• Perform administrative functions such as safety plans, risk assessments, method statements, site inspection reports, technical reports, customer report.

• Assist R&D manager as needed in relation to new product development.

• Own and report customer complaints.

• Support technicians of distributor and agents with training in areas that will enhance their competencies and effectiveness to be able to provide high quality customer service support fulfilments for the end-customers in their territory.

Secondary Responsibilities

• Carry out on-site testing, commissioning and training works.

• On-site Test, Commissioning and Product Training.

Requirements

• Electrical Engineering (EE) Degree or Technical Diploma in Electrical/Electromechanical installation, Power Technology.

• Knowledge of include AC/DC power theory, fundamental circuits and components; industrial power control circuits and devices; solid state control and switching devices; and AC utility power distribution is required.

• Proven experience in leading large-scale technical projects, collaborating with customers, colleagues, and stakeholders across multiple geographies and cultural settings with two (2) to five (5) years' experience with installation, testing, troubleshooting and repair of industrial electrical/electronic equipment is required.

• A self-starter with positive learning and proactive attitude and proven ability to work either independently or as a team player as the situation may require.

• Must excel in a fast-paced, responsive environment where critical thinking and strong problem-solving skills are required for success.

• Ability to handle clients professionally during all interfaces.

• Understanding and openness about other cultures.

• Knowledge and experience with inverter technology will be beneficial.

• Must be willing to travel around 30% to 40% of the time per year including weekends at times (as per required).

• Strong command of written and spoken English.

Reporting Line

This position reports to the Manager of Project Management (Based in Denmark) and the Sales Director, Asia Pacific in the Singapore office.

Competitive remuneration package includes company issued mobile phone, laptop, group insurance coverage, medical and dental benefits & etc.

ITW GSE Contact

Steven Ng

Sales Director, Asia Pacific