full-time customer service officer

4 days ago

Singapore National Service Resort & Country Club Full time $30,000 - $60,000 per year

The Job:

Daily Operations

  • Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.
  • Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
  • Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
  • Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.
  • Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
  • Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.
  • Follow-up on lost and found items for all villas and within the clubhouse.
  • Monitoring of vehicle movement and vehicle registration.
  • Issue quotation for corporate bookings enquiries.
  • Raise billing requests as and when required.
  • Perform Duty Manager's duties.
  • Perform any other duties as assigned by Management from time to time.

Stakeholder's Communication

  • Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
  • Engage members/guests in conversation and provide assistance as requested.
  • Handle members/guests' problems and complaints promptly and professionally.
  • Deal with incidents and update management on incidents' follow-up actions.

Requirements:

  • Minimum GCE 'N' level with at least 1 year of relevant experience in a similar capacity
  • Customer service oriented
  • Possess good interpersonal and communication skills
  • Good customer service skills and integrity
  • Must be able to perform shift duties and work on weekends and public holidays

Additional Information:

  • 5-day work week (Mon to Sun)
  • Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm
  • Monthly laundry allowance provided

Attractive Employee Benefits (for all permanent full-time positions only*)

  • Annual and medical leave
  • Annual Wage Supplement (13th month bonus)
  • Variable bonus
  • Subsidies for medical, dental & holiday
  • Medical and group insurance coverage
  • Long Service Award
  • Birthday gift
  • Corporate rate for selected tourist attraction
  • Privileged rates for usage of Club facilities

*Terms & conditions apply.

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Pay: $2, $2,600.00 per month

Work Location: In person

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