Network Field Engineer

1 day ago

Bedok New Town, Singapore 5fe386cb-7d83-4a13-a332-8dad95e9da6f Full time $60,000 - $120,000 per year

Responsibilities:

  • Provide maintenance support to our clientele and ensure that SLA commitments and requirements are met;

  • Responsible for attending to incident calls and allocation of calls from the Helpdesk Team;

  • Provide daily update to Helpdesk Team and adhere to Standard Operating Procedures;

  • Diagnose, troubleshoot and resolve issues pertaining to network configurations and other related issues across a broad spectrum of technologies and solutions;

  • Administration and maintenance of Network Based Environment or related issues as per client's requirements;

  • Provide onsite and remote infrastructure support and configuration, including amongst others, relocation, upgrades or installations;

  • Render prompt and timely follow-up to clients to ensure service delivery and client satisfaction;

  • Replacement of faulty equipment;

  • Update service reports and documentations; and

  • Perform any other adhoc assignments as may be assigned.

Requirements:

  • Degree in Engineering, Computer Science or a similar field.

  • Candidates with Cisco Certified Network Associate (CCNA) certification preferred

  • Minimum 1 year experience.

  • Previous experience as a field engineer or similar role is an advantage.

  • Well-versed in technical aspects of field projects, including equipment.

  • Understanding of safety guidelines.

  • Attention to detail.

  • Outstanding communication skills.

  • An analytical mind and strong problem-solving ability.

  • Ability to work in week days after office hour, weekends and Public Holidays.

  • Valid Singapore driving license

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