Assistant Principal Engineer, System Management Office

4 days ago

Jurong East, Singapore ST ENGINEERING INFO-SECURITY PTE. LTD Full time $120,000 - $180,000 per year

Company description:

ST Engineering Info-Security Pte Ltd

Job description:

Job Responsibilities

  • Augment the client's System Management Office reporting to the client's System Managers and collaborating with End Users to provide oversight on the operations and maintenance activities for data network systems.
  • Responsibilities include but not limited to Incident and Problem Management, Change Management, Obsolescence and Vulnerabilities Management, Risk Management, Governance and Compliance Management, Quality Management and Service Improvement.
  • Manage Vendor's O&S team in conducting fault analysis, problem resolution, preventive maintenance, obsolescence management, change management and vulnerabilities tracking, patch management, etc.
  • Engage End Users for first level investigation and troubleshooting of network faults/issues, scheduling of onsite activities, and ensure respective Vendors are triggered to address incidents in a timely manner and perform onsite activities to expectations.
  • Review vendor's monthly O&S reports and provide summary reports to System Managers and Ops Managers on the system health, fault records, service reports, change request status, vulnerabilities updates, EOL status, over-and-above items, etc.
  • Review Vendor's service requests and deliverables for operational and preventive maintenance activities.

Job Requirements

  • 4-5 years of experience in the areas of core network support and maintenance, risk assessment, change requests, tech refresh, vulnerabilities assessment, patching, etc.
  • Possesses valid certification in CCNA or equivalent.
  • Working knowledge of networking, network equipment and related systems where hands-on experience with firewall, switches, routers, DNS, DHCP, NTP configuration, TCP/IP networking, etc. will be advantageous.
  • Ability to lead and collaborate with vendors to manage SLA, plan and coordinate onsite activities, produce quality reports, value-add to deliverables and ensure compliance to policies and guidelines.
  • Strong in written and verbal communications. Proven track record in stakeholder management with the ability to manage expectations, address concerns and communicate effectively with System Managers, End Users and Vendors.
  • Prior working experience in defence organisations or government ministries requiring security clearance is highly preferred.
  • Resourceful and proactive, able to work independently and as a team playe

Work location: Depot Road

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