Technical Product Manager

Job Description:

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit

As a Technical Product Manager with the AI & Data Strategy Product Department, you will work on cutting-edge chatbot systems with a focus on generative AI and knowledge-based agents. You will be responsible for working closely with development teams to plan projects and maintain comprehensive software design documents, ensuring technical clarity and alignment with project requirements. This role requires balancing technical understanding with product management skills to drive AI initiatives forward, ideal for someone who thrives in a hands-on technical environment and wants to lead by doing, by managing.

Responsibilities:

• Coordinate and contribute to the product vision and roadmap for AI-driven chatbot solutions, ensuring alignment with overall business goals and strategies

•  Collaborate with clients and internal stakeholders to gather and clarify requirements, translating them into clear product features and specifications for the development team

• Create and present system change proposals to recommend improvements or new features based on evolving project needs and emerging technologies in generative AI

• Support and organize cross-functional teams (engineering, QA, design, etc.) through the product development lifecycle, from concept through launch, to ensure milestones are met

• Serve as a bridge between technical teams and non-technical stakeholders, facilitating clear communication and understanding of project status, challenges, and outcomes

• Monitor and keep abreast of market trends in AI (including advancements in GenAI and intelligent agents) and assist in adjusting product strategy to take advantage of new opportunities

• Ensure that product releases are delivered on time and meet quality standards, coordinating testing and quality assurance efforts and addressing any issues that arise

• Collect and analyze feedback from users and clients after product launches to identify areas for improvement and drive iterative enhancements to the chatbot systems
   

Skills and Experiences:

• Minimum of 2 years in technical project or product management, with a proven track record of managing products through their full lifecycle (experience with technology or AI-driven products is preferred).

• Strong understanding of software development processes and AI technologies (e.g., machine learning, natural language processing) and related tools, along with their applications in product development

• Excellent client-facing and stakeholder communication abilities, including the capacity to explain complex technical concepts to non-technical audiences and to translate business needs into technical requirements.

• Demonstrated ability to gather user requirements, define detailed product specifications, and work with engineering teams to refine system designs or change proposals to meet business and customer needs.

• Experience working with cross-functional teams and coordinating efforts across different departments to achieve product goals. Leadership skills to drive teams forward and resolve blockers are a plus

• Strong analytical and problem-solving skills, with the ability to analyze project data and AI industry trends to inform decisions. Some strategic thinking capability to align product features with business strategy is a plus.

• Track record of delivering high-quality solutions on schedule by effectively managing timelines, dependencies, and risks. Familiarity with Agile/Scrum methodologies for project management is beneficial
   

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.