Customer Service Executive

2 days ago


North Region, Singapore NTS COMPONENTS SINGAPORE PTE LTD Full time $60,000 - $80,000 per year

Requirements:

  • Supervise production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support
  • Study and reduce process cycle time
  • Manage customers' expectations by clearly communicating team's commitment to customer and providing prompt updates to customers
  • Proactively attend to customer's request/feedbacks and challenges in a professional manner
  • Monitor orders on regular basis and assist in forecasting for Planners through regular meetings
  • Obtain and share customers' feedback with colleagues and other departments to improve product and service
  • Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
  • Manage the operational sales activities through Outstanding Order Report with customers
  • Perform any other related tasks as assigned

Knowledge, Skills & Abilities

  • Knowledge in production planning and experience in MRP system will have an added advantage.
  • Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders
  • Able to stay calm, work well under pressure and manage feedback
  • Has initiative, is organized and able to meet delivery schedule

Education

  • Minimum Diploma / Degree in Industrial Engineering / or related discipline

Experience

  • Minimum 5 years of relevant experience in Manufacturing/Engineering industry


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