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Technical Support Specialist

2 weeks ago

Singapore ATT DIGIVERSE PTE. LTD. Full time

Job Overview

We are seeking a Technical Support Specialist to join our team and provide exceptional support to our clients. The ideal candidate will be responsible for addressing client inquiries, conducting meetings, and ensuring smooth system operations. This role requires strong hands-on technical ability in IT configurations and troubleshooting of hardware and software issues. The position offers an excellent opportunity for individuals looking to gain practical experience in a dynamic and collaborative environment.

Key Responsibilities

Technical Support & Client Assistance

  • Respond promptly to client inquiries via email, phone, or in person.
  • Conduct client meetings to understand issues, provide updates, and ensure customer satisfaction.
  • Monitor system performance and perform troubleshooting, including bug fixes for web applications.
  • Diagnose and resolve hardware-related issues (e.g., PCs, peripherals, devices).
  • Provide basic troubleshooting for software issues where applicable.
  • Generate accurate monthly reports based on system performance and client requirements.
  • Provide on-site technical assistance and support at client locations.

Additional Responsibilities

  • Collaborate with internal teams to ensure effective resolution of client issues.
  • Maintain proper documentation of support activities and resolutions.
  • Continuously learn and adapt to new technologies and tools relevant to the role.
Requirements
  • Diploma in Information Technology, Computer Science, or a related field.
  • Proven experience in technical support or a similar role.
  • Strong hands-on technical ability in IT configuration and troubleshooting.
  • Proficient in diagnosing and resolving hardware issues; software troubleshooting is an advantage.
  • Ability to generate clear and detailed technical reports.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Detail-oriented, well-organised, and capable of working both independently and as part of a team.
  • Willingness to learn and stay updated with evolving technologies.

Work Environment & Salary

  • Base Location: Office-based, with regular on-site client support at clients' sites.
  • Work Arrangement: May require after-hours/on-call support for critical issues.
  • Saalary commensurate with qualifications and experience