Executive (Administration) | Food manufacturing | Sembawang | 5 day work

2 weeks ago

North Region, Singapore NTUC Foodfare Co-operative Ltd Full time $40,000 - $60,000 per year

Order Management & Fulfillment Coordination
• Creation and processing of sales orders and delivery orders daily
• Keying in sales report daily


• Ensure returned delivery orders are endorsed and scan to finance for billing


• Generating of packing list for production team

Proactive Customer Communication & Support
• Act as the primary point of contact for customer inquiries, feedback, and complaints, striving for first-contact resolution.


• Proactively communicate order status updates, potential delays, or fulfillment challenges to customers.


• Resolve delivery discrepancies (e.g., shortages, wrong items, basket collection issues) in a timely and customer-centric manner.


• Providing product or service information to both internal and external customers


• Informing customers promptly for unfulfillment items and offering alternative solutions (e.g., substitute items, rescheduled delivery).

Production and Logistics Liaison
• Liaise directly with logistics and warehouse teams to resolve missed items or delivery exceptions.


• Coordinate with logistics for specific delivery timing requests to meet customer expectations.


• Communicate unfulfillment issues to the production team and track resolution.


• Inputting of delivery routes for 3PL planning daily


• Generating of picking list for drivers daily


• Creation and maintaining of BOM in SAP


• Keying in of month end inventory counting, and assist with reconciliation


• Executing SAP transactions (purchase requisitions, goods issue, goods receive, production checklist)

Forecast & Demand
• Monthly production forecast according to menu or demand


• Assist with inventory reconciliation and contribute to month-end reporting related to stock levels affecting fulfillment.


• Execute essential SAP transactions on time (e.g., purchase requisitions for fulfillment materials, goods issue, goods receipt) to ensure smooth operations.

SAP (Master Data)
• Filling up of master data template for customer creation


• Creation and extension of materials


• Updating of transfer pricing


• Maintaining of selling price for external customers

Job Requirements

Job Requirement skills:

● Attention to detail

● Problem-solving

● Adaptable and proactive

● Strong organisation and time management skills with the ability to multitask and prioritise effectively

● Discipline and a positive attitude

● Good communication and interpersonal skills

● Experience with google suite tools and SAP S/4 HANA will be added advantage

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