Senior IT Support Engineer

6 days ago

Singapore CHEE ENG HANG (PTE.) LIMITED Full time $90,000 - $120,000 per year

We are seeking a hands-on person who can oversee daily IT operations while driving infrastructure improvements and digital initiatives. The Senior IT Support Engineer will support end-users, and align IT projects with business growth across regional offices.

Key Responsibilities:

  • Perform day-to-day IT operations, troubleshooting, and helpdesk support.
  • Administer and maintain Windows Server, Active Directory, Microsoft 365, VPN, and firewalls.
  • Manage IT infrastructure, data backup, and ensure network & cybersecurity compliance.
  • Coordinate and liaise with external consultants/vendors for efficient cyber/network system operation.
  • Drive IT improvement projects including ERP enhancement, cloud migration, virtualization, AI integration, and endpoint management.
  • Maintain strict data security and confidentiality across all systems and access levels.
  • Oversee IT asset procurement, inventory, documentation, and vendor management.
  • Liaise with senior management to align IT strategies with business directions.
  • Supervise, guide, and develop IT team members, including setting SOPs and performance standards.
  • Prepare and manage IT budgets, cost control, and operational expenditure.
  • Conduct annual IT strategic planning in-line with corporate goals.

Requirements:

  • Degree in IT, Computer Science or related discipline.
  • Minimum 5 to 8 years of IT support / infrastructure experience with supervisory exposure.
  • Strong hands-on knowledge in Microsoft 365, Windows Server, VPN, and Firewalls.
  • Familiar with VMware, cloud platforms (Azure, AWS or AliCloud), and ERP systems.
  • Good understanding of manufacturing and finance workflows and their integration with ERP systems.
  • Excellent communication, leadership, and stakeholder management skills.
  • Bilingual in English and Mandarin to liaise with users and support teams based in China.
  • Proactive, organized, and able to balance both strategic and operational responsibilities.

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