Customer Solutions Engineer, Compute

3 days ago

Singapore Google Full time $120,000 - $200,000 per year
info_outlineX

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.


Minimum qualifications:
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 6 years of experience writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc.).
Preferred qualifications:
  • Experience working directly with AI/ML computing hardware, including GPUs or other accelerators.
  • Experience working with large-scale distributed systems, and with common solutions, design patterns, or best practices.
  • Experience with containerization and orchestration technologies like Kubernetes or Slurm in an on-prem or cloud environment.
  • Experience with ML frameworks (e.g., TensorFlow, Pytorch).
  • Experience troubleshooting and advocating for customer needs, and triaging technical issues across the stack (e.g., hardware faults, low-level software, networking, virtualization, kernel drivers, firmware, and performance).
  • Ability to participate in an on-call rotation, including non-standard working hours, night shifts, weekends and holidays.


About the job

In this role, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make the products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. The Customer Solutions Engineering team is focused on customer needs, and you will help drive the success and business growth of Google Cloud by understanding and advocating for our customers issues and tests.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.



Responsibilities
  • Manage customer's problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
  • Develop an in-depth understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, and build tools for faster diagnosis.
  • Be a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve complex deployment and operational obstacles in AI infrastructure environments.
  • Work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production. 
  • Participate in rotating on-call schedules, including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges.

  • Customer Solutions Engineer, Compute

    1 week ago

    Singapore Google Full time

    Cloud Technical Solutions Engineer, Compute Join to apply for the Cloud Technical Solutions Engineer, Compute role at Google Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. This role requires you to work in a shift pattern or non-standard work hours as required. This may...

  • Customer Solutions Engineer, Compute

    12 hours ago

    Singapore GOOGLE ASIA PACIFIC PTE. LTD. Full time

    Product area Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to...

  • System Solution Engineer

    12 hours ago

    Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time

    The Opportunity: As a System Solution Engineer, you will play a pivotal role in bridging commercial strategy and technical design. Working closely with sales, solution architects, and engineering teams, you will evaluate solution architecture, analyze technical requirements, and develop accurate cost models. You will also focus on the design, integration,...

  • Computer System Validation Engineer

    5 days ago

    Singapore INTEGRIX SOLUTIONS PTE. LTD. Full time

    Create, review or approve validation deliverables for GMP computerized systems including but not limited to: - User Requirements Specifications - Design Reviews - Criticality assessments - Validation protocols (IQ, OQ, PQ) - Incident/deviation reports related to test protocol execution - Provide validation guidance to cross-functional teams based on...

  • Computer Sales Engineer

    2 weeks ago

    Singapore ALM TECHTRADE SOLUTION PTE. LTD. Full time

    **Computer Sales Engineer Job Description** We are looking for a computer sales engineer to assist with the selling of complex scientific and technological products or services. The computer sales Engineer's responsibilities include maintaining extensive knowledge of the products' parts, functions, and processes and assisting to close sales where technical...

  • Computer Engineering Assistant

    2 weeks ago

    Singapore ALM TECHTRADE SOLUTION PTE. LTD. Full time

    **Computer Engineer Assistant Job Description** We are searching for a talented computer engineer assistant to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems. As a computer engineer assistant, you will be required to help customers by setting up user accounts, installing operating systems, and...

  • Cloud Technical Solutions Engineer, Compute

    2 weeks ago

    Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. This role requires you to work in a shift pattern or non‐standard work hours as required. This may include weekend work. Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, Mathematics, or...

  • Cloud Technical Solutions Engineer, Compute

    1 week ago

    Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. **Minimum qualifications**: - Bachelor's degree in Science, Technology, Engineering, Mathematics,...

  • Cloud Infrastructure Engineer

    3 days ago

    Singapore Assurity Trusted Solutions Full time

    Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a...

  • Computer Vision Engineer

    2 weeks ago

    Singapore sensen.ai Full time

    Direct message the job poster from sensen.ai Sensen.ai is a global leader in AI-powered video analytics and smart city solutions, publicly traded on the ASX (SNS). Since 2007, we've been transforming how cities and organizations leverage computers vision technology to create safer, smarter, and more efficient communities. Our solutions are deployed across...