Operation Officer

1 day ago

Changi, Singapore Tradenet Services Pte Ltd Full time $40,000 - $60,000 per year

Operation Officer - On-Site

Roles & Responsibilities

As an Operations Officer, addressing customer inquiries, resolving issues, and providing updates on permit status to ensure planned deliveries are successfully arranged to End -User.

Key Responsibilities

· Liaise with Customer

· Monitor the permit status for approval

· Engage in close communication with customer

· Support in discrepancy handling

· Support in handling customer escalations

· Validate accuracies of permits

· Break Bulk

Job Description

  • Ensure to commit to the procedures
  • Ensure to update and provide daily activity report to TAMs
  • Maintain professional communication with customers
  • Close monitoring of permit approvals
  • Ensure that all customer enquiries are attended timely and professionally
  • Coordinate with BPO team on permit approvals
  • Advice immediate superior of any irregularities discovered within the assigned transactions
  • Coordinate with BPO and colleagues in managing customers' expectations during system downtime
  • Responsible to assess Customs query for document submission, and submit required supporting documents to SG Customs
  • Coordinate with relevant government agencies to attend to queries on required supporting documents or information and promptly follow-up to ensure timely approval of permits
  • Monitor the BPO query/CA Pending trackers daily and prioritise the urgent outstanding jobs
  • Assist with other duties and tasks assigned by immediate superiors

Requirements:

· Prior experience (1-2 years) in logistics operations, preferably in a customer-facing or coordination role

· Familiarity with Singapore's customs procedures and regulatory agencies (e.g., Singapore Customs, Controlling Agencies, SFA, IMDA)

· Strong interpersonal and communication skills to effectively engage with customers, partners, and internal teams

· Proactive and customer-centric mindset with the ability to handle escalations professionally and calmly

· High attention to detail and accuracy, especially in validating documents and permits

· Able to work independently while maintaining strong collaboration with team members and cross-functional stakeholders

· Resilient and adaptable to fast-paced environments and shifting priorities

· Positive attitude, willingness to learn, and a hands-on approach to problem-solving

· Proficient in Microsoft Office (Excel, Word, Outlook); experience with logistics or permit systems is a plus

· Willing and able to work two rotating shifts at customer premises (e.g., morning and night shift)

· Comfortable working on-site and engaging in day-to-day operational tasks

Benefits

· Competitive basic salary

· On-site and shift allowances provided on top of basic salary

· Annual leave, medical leave, and statutory benefits as per MOM regulations

· Opportunities for learning and development

· Dynamic and supportive work environment

What to expect next after hitting the Apply Button

  • You will receive an email with a link to start your self-paced, online job application.
  • We will contact you via email for screening assessment to check for basic job fit, job-related skills, and finally, once you are shortlisted, we will send you an interview invitation.

Meanwhile, you may want to briefly know us by clicking

Thank you.

Job Type: Full-time

Pay: $2, $2,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development

Education:

  • GCE 'O' Level or GCE 'N' Level (Required)

Experience:

  • Logistics: 1 year (Required)

Work Location: In person

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