IT Field Support Engineer Paya Lebar

2 weeks ago

Singapore TALENTSIS PTE. LTD. Full time $60,000 - $80,000 per year

Responsibilities:

  • On-Site IT Field Support : Deliver on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
  • New Equipment Setup : Install, configure, and integrate new IT devices into existing systems.
  • Asset Management : Handle IT asset transfer, conversion, and ownership changes while ensuring compatibility and optimal performance.
  • System Setup & Software Installation : Manage initial system setup and software deployment in collaboration with specialized teams for hardening and administration.
  • Endpoint Hardening & Maintenance : Perform desktop and laptop hardening, patching, testing, and troubleshooting, with regular support at remote sites.
  • Peripheral Support : Set up and troubleshoot printers, scanners, and related devices.
  • General IT Issue Resolution : Provide timely support for common IT issues across office locations, including airbases.
  • Scheduled Endpoint Maintenance : Conduct routine endpoint health checks, patching, and reactive maintenance at remote sites.
  • Network Support (Level 1) : Provide first-level troubleshooting for network-related issues, minimizing downtime.
  • ITSM & Ticket Management : Manage and resolve IT service tickets within defined SLA timelines.
  • Inventory Management : Maintain hardware and software records using in-house applications for registration, de-registration, and ownership changes.
  • Third-Party Software Support : Support applications such as Adobe, Microsoft Office Suite, and Google Workspace.
  • Cross-Functional Collaboration : Work closely with Group IT Security, Server, and Network teams to ensure seamless operations.
  • Security Incident Response : Investigate and respond to security incidents promptly to minimize impact.
  • Project Support : Assist with IT projects, including new deployments and testing of IT infrastructure changes.

Requirements:

  • Proficiency in Windows OS ; familiarity with MacOS and Linux is an advantage.
  • Experience with productivity tools (Microsoft Office, Google Workspace, etc.).
  • Strong knowledge of IT hardware components and troubleshooting.
  • Hands-on experience with Active Directory User Management .
  • Familiarity with deployment tools (Microsoft Autopilot, Tanium, etc.).
  • Proficient in remote desktop solutions (e.g., Bomgar).
  • Experience with video conferencing tools (Microsoft Teams, Google Meet, Zoom, Webex).
  • Working knowledge of ServiceNow ITSM or similar platforms.
  • ITIL Foundation certification or understanding of ITSM best practices preferred.
  • Strong communication skills and ability to work independently.
  • Detail-oriented with a commitment to delivering high-quality, customer-focused service.
  • Professional certifications (e.g., Microsoft, CompTIA) are a plus.

Work Location: Paya Lebar / Changi – Mon to Fri 8am to 5.30pm OR Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to for immediate processing.

Only shortlisted candidates will be notified.

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