Solution Design Manager

About the Role: Overview

The Solution Design Manager [SDM] role sits at the head of the project lifecycle. The SDM assists sales during the sales process in terms of the workflows scoping, business knowledge, and client demos (with the help from Customer Success, Product Design, Product).

Once a new service has been sold by sales with the assistance of SDM, it will pass to an assigned project manager. The project manager will track, manage and escalate risks on the project. They will work with the connectivity team (and integration dev team) to perform the setup of transformers and addresses, perform the setup in the product and support the client in UAT testing before deploying the production. At any point along the project lifecycle and upon request, the SDM will provide assistance and guidance of the business and workflow requirements as scoped and agreed with the client. Rescoping of requirements may be required.

Responsibilities

SCOPING

• Work with the Sales team to ensure that the solution for a service being offered to the clients meets their requirements.
• Aid Sales in client demonstrations.
• Escalate to the Product Design and Product teams if any product or service enhancements may be required.
• Create fully documented Project Scope to be presented to the client for their agreement ahead of any contract completion. Project Scope details the required workflows and Service Optionality required by the client.
• Create any required message transformation specifications' input (in or outbound messages to client).
• Partner with the assigned Project Manager to handover the Project Scope and any relevant message translation logic.

Product & New Initiatives

Working Groups

• Participate in working group, organised and run by Product Design but attended and supported on the technical side by Solution Design and others.
   

Product Enhancements

• Solution Design gather information and requirements from clients, as part of Solution Design BAU, and provide to Product and Product Design (to be added to PRF - Product Refinement Forum).
• Business logic defined by Product Design with messaging/integration requirements defined by Solution Design.
• Solution Design to participate in and approve design and implementation of new features.
   

New Products & Services

• Solution Design to define MVP product requirements for implementation to be added to roadmaps by Product Design & Product.
• Solution Design to specify standard and any custom documentation required for scoping and implementation.
• Solution Design to design demos  - preferably canned/recorded with scripted text for Product Design, Sales, Customer Success, Support to use as required.
• Solution Design to participate in and approve design (including UI) and implementation requirements of new products and services.

Product Refinement Forums

• Assist Product Design in understanding item prioritisation benefits in translating PRF items into roadmaps.
• Participate in gathering product enhancements requests from both clients and Professional Services, to be added to the Product Refinement Forum list.
• Participate in Product Refinement Forum to aid in prioritizing relevant product enhancements.

Requirements

• A minimum of 5 years' experience in the Financial Services Software as a Service (SaaS) industry, including 3 years Osttra product experience in any role.
• Full understanding of detailed workflows and financial modelling for FX and related Credit & Risk Services, including Osttra platforms, including but not limited to: Harmony 3, NetLink, ClientLink, CreditLink, DNM, ODC, LimitHub, CCPC.
• Full understanding of operational requirements and business drivers relating to Prime Brokers (PB), Investment & Asset Managers (IM/AM), Executing Brokers (EB), Single Dealer Platforms (SDP), Electronic Communication Networks (ECN), Swap Execution Facilities (SEF), Futures Commission Merchants (FCM), technology providers, industry vendors in this space, etc.
• Exceptional organizational skills.
• Ability to autonomously prioritize workload.
• Experience working with external customers at levels up to and possibly including "C" suite.
• Excellent communication skills.
• Come with a desire to collaborate.
• Able to handle multiple workstreams simultaneously.
• Be adaptable to different scenarios.
• The desire to develop your knowledge, skills, and abilities.
• Proficient in Microsoft Office, Google Docs, Google Workspace.
• Experience with an internal Wiki platform such as Confluence.
• Experience with Jira.
• Experience with Salesforce.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 

Learn more at 

What's In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

---