Reservations Trainee
2 weeks ago
Islands District, Singapore
Shangri-La Hotels & Resorts
Full time
$4,000 - $6,000 per year
Job Description - To have an overview of the structure, roles and responsibilities in the Reservation Department.
- To understand all Reservations Policies and Procedures.
- To learn thoroughly the Resort's product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation's Standard Operating Procedure On the billing instructions.
- To know about ISG & OTAs report handling processes
- To understand about the telephone call procedure, ethical and Standard Operating Procedures.
- To understand about the Room quotation procedures via calls or emails
- To understand on how to handle Airport transfer arrangements.
- To understand the how to operate the systems and their code
- To understand the processes to handle special request such as room decoration, storage of medication or special food items
InternSG
