UX Consultant

1 day ago

Singapore NTT SINGAPORE PTE. LTD. Full time

A UX (User Experience) Consultant is responsible for enhancing the usability, accessibility, and overall satisfaction provided by digital products and services. The consultant collaborates with clients and internal teams to research, design, and optimise user experiences across web, mobile, and other digital platforms. The role requires a blend of analytical skills, creative thinking, and excellent communication to deliver solutions that meet both user needs and business objectives.

Main Responsibilities

  • Conduct user research through interviews, surveys, usability testing, and data analysis to understand user behaviours and needs.

  • Analyse current user journeys and identify pain points, areas for improvement, and opportunities for innovation.

  • Develop user personas, customer journey maps, wireframes, prototypes, and other UX deliverables.

  • Collaborate with stakeholders—including product managers, business analysts, developers, and marketing teams—to align UX strategies with business goals.

  • Provide actionable recommendations and present findings to clients in a clear and compelling manner.

  • Facilitate workshops and design sprints to generate ideas and co-create solutions with teams.

  • Stay up to date with UX best practices, trends, and emerging technologies, ensuring recommendations are current and relevant.

  • Advocate for user-centred design principles throughout project phases and organisational processes.

Key Skills & Qualifications

  • Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field (or equivalent practical experience).

  • Proven experience in UX design, research, or consulting roles, ideally within a client-facing environment.

  • Proficiency with wireframing and prototyping tools (e.g., Figma, Sketch, Adobe XD, Axure).

  • Strong ability to design intuitive, user-centered product interfaces (UI) that align with business objectives and enhance overall user experience.

  • Working knowledge of the Design Thinking framework and its application in solving complex client challenges.

  • Strong analytical, problem-solving, and critical thinking skills, with the ability to connect user insights to strategic recommendations.

  • Excellent communication, facilitation, and presentation abilities, including experience engaging with clients and stakeholders at various levels.

  • Demonstrated capacity to manage multiple projects, meet deadlines, and adapt to evolving client needs and priorities.

  • Keen attention to detail, visual design sensibility, and commitment to delivering high-quality outputs

  • A strong portfolio demonstrating end-to-end UX process, design impact, and measurable project outcomes.

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