Assistant Manager, Student Administration

Young and research-intensive, Nanyang Technological University, Singapore (NTU Singapore) is ranked among the world's top universities. NTU's College of Computing and Data Science (CCDS) is a leading college that is known for its excellent curriculum, outstanding and impactful research, and world-renowned faculty. Today, we are ranked #2 for AI and #6 for Computer Science by US News Best Global Universities; and #5 for Data Science and AI by QS World University Ranking.

A hot bed of cutting-edge technology and groundbreaking research, the College aims to groom the next generation of leaders, thinkers, and innovators to thrive in the digital age. Located in the heart of Asia, NTU's College of Computing and Data Science is an 'exciting place to learn and grow'. We welcome you to join our community of faculty, students and alumni who are shaping the future of AI, Data Science and Computing.

The Turing AI Scholars Programme (TAISP) is our flagship scholarship for exceptional students passionate about advancing artificial intelligence, offering rigorous academics, research opportunities, global exposure, and comprehensive financial support.

The Assistant Manager, Student Administration (TAISP) plays a critical role in ensuring the smooth administration and operational excellence of this premier scholarship programme, providing comprehensive support to TAISP scholars throughout their academic journey.

Job Responsibilities

Student Administration & Academic Support

• Manage and respond to TAISP students' enquiries on academic, administrative, and programme-related matters in a timely and professional manner

• Oversee course registration processes for TAISP scholars, ensuring compliance with programme requirements and university and college policies

• Process and manage Leave of Absence (LOA) applications and waiver requests according to university and college guidelines and scholarship terms

• Coordinate campus housing matters for TAISP scholars, liaising with Campus Housing Office to ensure appropriate accommodation arrangements

• Maintain accurate student records and documentation in university systems and for team's internal record-keeping

• Provide advisory support to scholars on academic progression, programme requirements, and graduation matters

• Serve as the primary point of contact for TAISP scholars on day-to-day administrative matters in person, via email, and over the phone, including handling walk-ins and counter enquiries

Research Programme Coordination

• Administer and coordinate Undergraduate Research Experience on Campus (URECA) projects for TAISP scholars, including application processes, mentor matching, and project tracking

• Oversee Final Year Project (FYP) administration for TAISP scholars, ensuring timely completion and compliance with assessment requirements

• Support ad-hoc research initiatives and opportunities for TAISP scholars, including research attachments and collaborations with faculty

• Liaise with faculty supervisors, research labs, and academic departments to facilitate research placements and opportunities

• Monitor research progress and maintain records of scholars' research activities and outputs

• Coordinate research-related events, presentations, and showcases for TAISP scholars

• Process research-related claims, funding requests, and administrative documentation

Publicity, Outreach & Student Engagement

• Support publicity efforts for the TAISP programme through various communication channels

• Assist in organizing outreach events, open houses, and recruitment activities

• Coordinate student engagement activities and community-building initiatives for current TAISP scholars

• Manage programme website content and social media presence

• Develop and maintain promotional materials, brochures, and information packages

• Organize scholar sharing sessions, networking events, and alumni engagement activities

• Support planning and execution of TAISP signature events and milestone celebrations

• Coordinate with the College's Outreach and Publicity Team on publicity campaigns

• Collect and document student testimonials, success stories, and programme highlights

• Collaborate with team members and stakeholders, such as the editorial board to ensure high accuracy of content on site

Global Exposure & Overseas Programmes

• Coordinate and administer overseas study programmes for TAISP scholars, including semester overseas studies at partner universities

• Manage internship placements and arrangements for TAISP scholars, both locally and internationally

• Plan and execute experiential learning trips and immersion programmes for TAISP cohorts

• Liaise with partner universities, host organizations, and external stakeholders for overseas programmes

• Process applications, travel arrangements, and documentation for overseas programmes

• Conduct pre-departure briefings and provide guidance on overseas study/internship requirements

• Monitor scholars' progress during overseas programmes and serve as point of contact for any issues

• Handle communication between NTU, partner institutions, host organizations, and students

• Ensure compliance with university policies, safety and insurance requirements for overseas programmes

• Process travel grants, reimbursements, and other financial matters related to global exposure activities

• Maintain records and documentation of all overseas programme activities

Programme Operations and Administrative Excellence

• Support the timely execution of key programme processes in compliance with university policies and standards, including admission and scholarship administration

• Support the administration of TAISP Masterclasses, including coordination with external professors, industry partners, and guest speakers

• Logistical support for course delivery

• Part of the team to facilitate administration of assessments and examinations

• Prepare and analyse relevant data and generate reports to support decision making

• Liaise with various university departments including Student Academic Office, Scholarship Office, Campus Housing, and other relevant offices

• Tracking of programme-related expenses and student allowances

• Stay informed of university policies and guidelines relevant to student administration and scholarship programmes

• Streamline internal processes to enhance efficiency and ensure alignment with university policies

• Ensure compliance with university policies, scholarship terms and conditions, and college guidelines

• Perform other ad-hoc duties as assigned

Job Requirements

• Min. a Degree with 4-5 years of relevant experience, preferably in an educational institution or student services environment

• Understanding of university academic structures, student administration processes, and scholarship management would be advantageous

• Knowledge of research coordination and project management principles would be beneficial

• Excellent interpersonal and communication skills with strong customer service orientation

• Highly organized with meticulous attention to detail

• Independent, proactive, and able to work effectively in a team

• Strong problem-solving abilities and sound judgment

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Patient, tactful, and able to demonstrate empathy when working with students

• Adaptable and responsive to changing priorities

• Able to handle confidential information appropriately

• Positive attitude with genuine interest in supporting student success

• Culturally sensitive and comfortable working with diverse stakeholders

• Self-motivated with strong initiative and follow-through

We regret to inform that only shortlisted candidates will be notified.