Senior Customer Service Assistant Retail

2 days ago


Orchard, Singapore City Developments Full time $2,500 - $4,000 per year
Responsibilities

Attend to customer enquiries & feedback

Manage gift voucher sale and reimbursement

Support the mall's marketing activities and perform general admin duties

Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment

Be mall ambassadors by providing exemplary customer service

All other matters relating to Customer Service and Concierge Counter

Undertake ad hoc projects and responsibilities that may be assigned from time to time

Job Requirements

At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry

Proficient in MS Office suite, especially Microsoft Excel

Pleasant disposition with outstanding communication, problem solving and negotiation skills

Ability to multi task with high level of initiatives

Team player with ability to work independently

Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs

Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift pm to 10.15pm

First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL's recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.


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