Trade Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Trade Support Engineer, you'll have an opportunity to employ your extensive skills while helping solve complex technical problems. You'll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We'll ask you to communicate directly with counterparties, exchanges, traders and developers to iron out any problems that arise.

You will be right at home if you:

• Have 5 years working in the financial industry
• Have a Bachelor's degree in STEM or related field
• Have exposure to VCS, particularly Git/Github
• Have demonstrated scripting abilities in Python and Bash
• Are comfortable with SQL
• Are comfortable with Linux and the command-line
• Have a service-oriented mindset
• Have experience with proprietary trading systems and troubleshooting production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
• Are someone who thrives in high-pressure situations while working alongside traders, developers and other engineering teams
• Have experience developing proprietary process automation and monitoring tools to streamline software configuration and rollout procedures
• Are tenacious in solving complex technical problems
• Are passionate about high quality work and relentlessly pursue continuous improvement
• Have strong oral and written communication skills
• Actively pursue personal and professional growth

What you'll be working on:

• Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
• Maintaining the health and availability of a world class trading eco-system with a goal of minimizing downtime
• Responding to support requests from our traders and software engineers
• Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical problem
• Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe to ensure continuity and consistency of support in a 24x7 environment
• Build documentation for common procedures, troubleshooting scenarios and system architecture

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