Club Restaurant Manager 会所餐厅经理
2 days ago
The ideal candidate will have a strong background in F&B and club management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.
Work Location: 5-minute walk from Clarke Quay MRT station
Start Date: June
Responsibilities:
a) Operational Management
- Oversee daily operations to ensure the restaurant and club run efficiently and smoothly.
- Maintain high standards of cleanliness, hygiene, and safety across all areas.
- Manage inventory and procurement to ensure quality and cost efficiency.
- Implement and monitor standard operating procedures (SOPs) to enhance operational performance.
- Recruit, train, and manage staff, including servers, chefs, and front-of-house personnel.
- Develop and manage work schedules to ensure adequate staffing during all operating hours.
- Conduct regular performance evaluations, provide feedback, and implement staff development programs.
- Foster a positive and collaborative work environment.
- Ensure exceptional service quality to meet and exceed customer expectations.
- Address customer complaints and feedback promptly, taking proactive measures to improve satisfaction.
- Build strong relationships with customers, especially VIP members, by understanding and catering to their preferences.
- Collaborate with the marketing team to develop promotional campaigns and events to attract patrons.
- Drive membership sales and retain existing members through engaging programs and personalized service.
- Monitor and manage budgets to maintain financial health and profitability.
- Analyze financial data and operational reports to identify areas for improvement.
- Work with the management team to set and achieve revenue and expense targets.
- Collaborate with the Head Chef to curate menus that align with customer preferences and seasonal trends.
- Organize and manage events such as private dining, corporate functions, and themed promotions.
- Minimum 5 years of experience in restaurant or club management.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Familiarity with inventory control, cost management, and financial analysis.
- Proven ability to deliver exceptional customer service in a high-end dining or club setting.
- Proficiency in English; fluency in Mandarin is an advantage to liaise with Chinese-speaking clients.
- Outgoing personality, proactive attitude, and ability to multitask in a fast-paced environment.
- A supportive and vibrant work environment.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- High-end working environment with exclusive clientele.
我们正在寻找一名勤动而经验丰富的会所餐厅经理,给予高级中餐和休闲会所日常操作进行总规。
理想岗位人选应具备饮食和会所管理背景,优秀的领导才能,并且热心于提供优质的客户体验。
工作地点:从Clarke Quay MRT 站仅需步行5分钟
雇佣类型: 全职
开始时间: 2025年 6月
职责:
a) 操作管理
- 维持餐厅和会所的日常操作,确保高效而清晰地运行。
- 维持全面的清洁,卫生和安全标准。
- 管理库存和采购,以确保质量和成本效率。
- 实施并监督操作标准流程(SOP),以提高操作性能。
- 招聘,培训并管理员工,包括服务员,主廚和前台员工。
- 制定并管理工作日程,以确保在所有营业时段具备充足的人才配置。
- 实施常规的性能评估,提供反馈并实施员工发展计划。
- 鼓励一个积极合作的工作环境。
- 确保提供出色的服务质量,以满足并超过客户期望。
- 尽快解决客户抗诉和反馈,以提高满意度。
- 与客户,尤其是重要VIP会员保持良好关系,解识并满足他们的假望和假想。
- 与营销团队协作,制定推广活动,以吸引客人充实。
- 通过优惠项目和个性化服务,促进会员销售和保留现有会员。
- 监督和管理预算,以保持财务健康和盈利能力。
- 分析财务数据和操作报告,以查询改善方案。
- 与管理团队作为一体,制定和完成收入和支出目标。
- 与主廚协作,设计菜单,以实现客户假望和旅途日期。
- 组织和管理私人情趣编译,公司会议和举办举进步活动。
- 至少担任5年以上的餐厅和会所管理经验。
- 成熟的领导才能和团队管理技巧。
- 优秀的沟通能力和问题分析技巧。
- 熟练库存控制,成本管理和财务分析。
- 在专业餐饮或会所环境中,提供出色客户服务之胜。
- 精通英语;精通普通语优先,以满足中文聊天客户交流需求。
- 外向性格,积极态度,能在快节奏环境中处理多重任务。
- 薪酬和奖励。
- 提供职业成长和生涯拖展。
- 高级和独一无二的工作环境和出色应用现场。
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