Manager, Patient Billing Services

2 weeks ago


Singapore National Healthcare Group Full time $90,000 - $120,000 per year

Family Group: Administration

KEY RESPONSIBILITIES

Revenue Management & Collections

  • Ensure Letter of Guarantees (LOG) and/or MediSave authorisations are secured for short-stay patients and newly created accounts from 0 to 30 days
  • Monitor collection rates of 1FSS Shared Services and collection agencies
  • Analyse and propose initiatives to improve collection rates for patients and corporate accounts
  • Review LOG submitted by corporates and employers
  • Evaluate instalment requests from patients and corporate accounts

Financial Analysis & Reporting

  • Support Deputy Director (PBS) in bad debt provisioning and month-end accounts receivables analysis
  • Escalate cases to Ministry of Manpower and legal teams when necessary

Systems & Technical Support

  • Provide system support including creating new payor codes
  • Perform end-to-end testing of fixes in testing environment before deployment to production

General Duties

  • Participate actively in process improvement initiatives, IT projects, and organisational initiatives
  • Perform any other duties as assigned by reporting officer

JOB REQUIREMENTS

  • Degree in Business or equivalent qualification
  • Minimum 9-10 years of experience in similar capacity within healthcare finance or revenue cycle management
  • At least 3 years of relevant experience in accounts receivable, collections, or financial analysis
  • Strong leadership and interpersonal skills for effective stakeholder management
  • Excellent organisational skills with ability to prioritise tasks and meet deadlines
  • Self-motivated with strong interest in continuous learning and analytical thinking
  • Proficient in Microsoft Office applications (particularly Excel for financial analysis)
  • Working knowledge of SAP system preferred
  • Ability to work independently and proactively resolve problems within established guidelines
  • Service-oriented mindset with strong customer focus


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