Technician (Tech Support- Investigation & Maintenace)

3 days ago

Sembawang, Singapore City Energy Pte. Ltd. Full time $40,000 - $60,000 per year

Position 1: Technician (Account-due/Meter cut-off section)

Job Responsibilities:

  • Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
  • Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
  • Investigate and report on abnormalities related to meter readings.
  • Manage meter cut-off and handle matters related to overdue account.
  • Respond to customer service requests, such as installing/ replacing/ troubleshooting gas appliances, servicing gas stoves, conducting soundness tests on gas installations, etc.
  • Handle customers' enquiries/ feedback and service recoveries.
  • Perform any other duties as assigned by supervisor.

Workdays: 5 days and alternate Saturday

Position 2: Technician (Service Crew section)

Job Responsibilities:

  • Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
  • Perform site investigations and rectification work, coordinating with relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
  • Respond to customer service requests including installing/ replacing/ troubleshooting gas appliances, servicing of gas stoves, conducting soundness tests on gas installations, etc.
  • Handle customers' enquiries/ feedback and manage service recoveries.
  • Prepare gas incident reports.
  • Undertake any other duties as assigned by supervisor.

Workdays: 4 days a week

Requirements:

  • Higher Nitec / Nitec in Mechanical or any Engineering discipline.
  • Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
  • Able to work independently and as a team player.
  • Possess good interpersonal and communication skills, with experience in contract management and customer service.
  • Possess a driving license (class 2/3).

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