Customer Success Manager, Lark APAC

2 weeks ago

Singapore ByteDance Full time $90,000 - $120,000 per year

Customer Success Manager, Lark APAC

Singapore

Regular

Sales - Sales Manager

Job ID: A233492

Responsibilities

Lark Customer Success Team:
The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal.
Job Responsibilities:
- On-board and guide customers to enable a seamless implementation experience
- Identify and understand customer business goals and KPI's to help launch a successful partnership with the business
- Be the subject matter expert on the OKR product
- Develop reporting and insights for customers to help demonstrate the value of Lark
- Build great customer experiences with the Lark product, reducing customer churn, retaining, renewing as well as identifying up-sell and cross-sell opportunities
- Drive the desired business outcome by collaborating with different stakeholders
- Sustain relationships with identified accounts by becoming a trusted advisor to decision makers and executive buyers
- Increase usage by cultivating deep and broad usage of the Lark product, including, but not limited to, introducing new features and best practices to customers
- Conduct quarterly business reviews and other recurring points of engagement with customers
- Be a customer's advocate and gather customer's feedback on the Lark product, and share it with internal team to drive product enhancement.
- Develop and continuously refine Lark OKR service model, with the view of monetizing OKR services (consultations, training, etc.)

Qualifications

Minimum Qualifications:
- University degree or equivalent, MBA will be an advantage
- Relevant experience in B2B Customer Success within SaaS/IT industry
- Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization and market
- "Start-Up" mindset; Go-getter with who strive in dynamic and fast-paced work environment
- Strong problem-solving and management skills
- Excellent written and oral communication skills

Job Information

About Lark

Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Customer Success Manager, Lark APAC

    6 days ago

    Singapore LARK TECHNOLOGIES PTE. LTD. Full time

    About Lark Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app. Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people...

  • Customer Success Manager, Lark APAC

    6 days ago

    Singapore LARK TECHNOLOGIES PTE. LTD. Full time

    About Lark Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people...

  • Customer Success Manager

    1 hour ago

    Singapore Lark Full time

    Singapore Regular - Sales - Sales Manager Job ID: Y1137 **Responsibilities** **Qualifications** - University degree or equivalent. MBA will be an advantage - Relevant experience in B2B Customer Success within SaaS/IT industry - Passionate in technology with a keen interest in new technologies and able to adapt to rapidly evolving product, organization...

  • Customer Success Manager, Lark APAC

    2 weeks ago

    Singapore BYTEDANCE PTE. LTD. Full time $90,000 - $120,000 per year

    Customer Success Manager, Lark APACSingaporeRegularSales - Sales ManagerJob ID: A233492ResponsibilitiesLark Customer Success Team: The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal. Job Responsibilities:On-board and guide...

  • Customer Success Manager, Lark APAC

    2 days ago

    Singapore BYTEDANCE PTE. LTD. Full time

    About Lark Lark is the next-generation collaborative tools that boost organizations' efficiency, creativity, and engagement by integrating Messenger, Docs, Calendar, Video calls, Emails, and more into one easy-to-use app.Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people...

  • Customer Success Manager, Lark APAC

    4 days ago

    Singapore ByteDance Full time

    Location: Singapore Team: Sales Manager Employment Type: Regular Job Code: A91984 Responsibilities Lark Customer Success Team: The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal. Job Responsibilities: On-board and...

  • Customer Success Manager, Lark APAC

    4 days ago

    Singapore ByteDance Full time $90,000 - $120,000 per year

    Location:SingaporeTeam:Sales ManagerEmployment Type:RegularJob Code:A91984ResponsibilitiesLark Customer Success Team:The Customer Success team in Lark APAC is responsible for driving success for our customers by maximizing their productivity and bringing them closer to their desired success goal.Job Responsibilities: On-board and guide customers to enable a...

  • Customer Success Manager, Lark Apac

    2 weeks ago

    Singapore ByteDance Full time

    **Customer Success Manager, Lark APAC** - Singapore Regular - Sales - Sales Manager Job ID: A233492 **Responsibilities** **Qualifications** Minimum Qualifications: - University degree or equivalent, MBA will be an advantage - Relevant experience in B2B Customer Success within SaaS/IT industry - Passionate in technology with a keen interest in new...

  • Head of Customer Success

    4 days ago

    Singapore ByteDance Full time

    Lark Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity: to learn, to...

  • Customer Success Manager

    2 weeks ago

    Singapore ByteDance Full time

    Lark Lark Customer Success Team The Customer Success team in Lark APAC is responsible to drive success for our customer by maximize their productivity and bringing them closer to their aspired success goal. Why Join Us At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of...