Floor Captain

About Us

At Three Blind Pigs, we bring a playful twist to dining with a speakeasy vibe, serving up delicious American and Mexican-inspired dishes and creative cocktails. Located in the heart of Singapore, we're all about great food, awesome drinks, and even better service. We're a team of passionate, fun-loving individuals who are dedicated to creating memorable experiences for every guest. Join us and be part of the fun

Job Summary:

Our front-of-house crew represents the service and overall hospitality of the restaurant. You should provide consistently excellent customer service and ensure customers are comfortable and satisfied throughout the visit.

Responsibilities:

• Familiarise with the restaurant set-up and all the food & beverage items on the menu.
• Perform pre-operation and side station preparations.
• Greet and seat guests proactively.
• Present guests with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc.
• Give suggestions and also try to upsell where applicable.
• Take orders from the guests and to take note of any special requirements.
• Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed.
• Coordinate with the kitchen team to ensure prompt and smooth delivery of items.
• Serve the items to the guests as per the course of order.
• Stay alert and attentive to guests needs to ensure proactive service delivery at all times e..g clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc.
• Check on guests' dining experience discreetly and when appropriate.
• Close the bills accurately and promptly.
• Attend to guests' queries, needs and other special requests professionally and promptly.
• Take ownership of feedback received by guests and seek assistance from F&B Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Perform general housekeeping and basic cleaning tasks of the restaurant as directed.
• Assist with stock taking and pantry organisation when needed.
• Follow the restaurant safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
• Perform any other duties and responsibilities that may be assigned.

What we're looking for:

• Passion to serve
• Positive service mindset
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communications and human relations skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation

Benefits:

• Flexible schedule
• Food provided
• Health insurance