Associate | 5 Days

7 days ago

Sembawang, Singapore PERSOL Full time $40,000 - $80,000 per year

Our client is a Singaporean electric utility company and retailer. It is the largest power generation company in Singapore,

Location: Sembawang 

Working Hours: Monday - Friday (8AM - 5:30PM) 

Responsibilities:

1) Payment reconciliation:

·       Ensure all payment from different payment channels are reconciled with bank statement and with customer's balance.

·       All payments via various payment channel being reconciled.

·       Make sure customer's payment is updated correctly, including unallocated payment

·       All Recurring payment (Giro & CC) are run on time for deduction from customer bank account & CC.

·       Weekly Usave is process on time and in order

·       Payment received in bank statement via fund transfer, manual PayNow and cheques are created and properly reconciled

2) Dunning process:

·       Ensure all reminders/ Dunning process are in place.

·       Ensure reminder letters/ Email /SMS are sent.

·       Follow up with uncontactable customers

·       Waive late payment interest according to dunning levels.

·       Negotiate / Propose installment schedule

·       Reconciled with MSSL records when transferred over.

·       Perform arrears call for customer with outstanding security deposit

·       Weekly reporting on the security deposit status to internal team

3) Monitoring of customer payment and arrears:

·       Ensure customer's pay in time and arrears are kept to a minimum level

·       Monitor aging report calling list, ensure call centre agents follow up on customer's arrears. Perform arrears call as and when required.

·       Initiate the transfer back (EBT transfer out) of non-payment customer to SP Services.

·       Prepare Transfer out letter of non-payment customer

·       Compile and refer to collection agency for uncollectible debts

·       Process excess payment / SD are refund upon final invoice.

4) Provide support to customer service team:

·       Ensure that customer's enquiries are promptly attended.

·       Provide case support (customer enquiry) to Customer Service team as and when required

·       Provide guidance and training to customer service team and/or call centre agents on business processes when necessary

·       Mailing of hardcopy forms and LOA

·       Process GIRO and CC application forms and ensure application status reflected in system

·       Any other ad-hoc activities assigned by the supervisor

Requirement:

  • Minimum 1 year of working experience as payment associate in manufacturing industry
  • Independent and work with minimum supervision
  • Administrative accuracy with an eye for detail
  • Must be comfortable with high volume of transactions

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394| DAPHNE CHIAM WERN XIN| Reg No: R

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