resort manager

19 hours ago

Singapore THE STRAITS RESORTS PTE. LTD. Full time $80,000 - $120,000 per year

Job Description:

The Resort Manager is responsible for overseeing the day-to-day operations of the retirement resort, ensuring the delivery of high-quality services, and providing exceptional customer service to residents, families, and guests.

The successful candidate will be responsible for the following:

1. Operational & Facilities Management

  • Oversee the day-to-day operations of the resort, including resident services, hospitality, and amenities.
  • Ensure the delivery of high-quality services, meeting resident needs and expectations.
  • Manage and allocate resources, including staff, budget, and assets.
    Close working relationship with CEO & COO to ensure the resort runs smoothly.

2. Customer Service

  • Provide exceptional customer service to residents, families, and guests.
  • Respond to resident concerns and complaints, resolving issues promptly and professionally.
  • Foster a culture of customer-centricity, encouraging staff to provide exceptional service.

3. Staff & Vendor Management

  • Lead and manage the resort staff, including department heads and team members.
  • Foster a culture of collaboration, innovation, and continuous learning.
  • Develop and implement staff training and development programs.
  • Manage relationships with external vendors and suppliers to ensure quality, reliability, and value in all services and products.

4. Quality Assurance

  • Ensure the delivery of high-quality services, meeting regulatory requirements and industry standards.
  • Implement quality assurance processes, including resident feedback, staff training, and performance monitoring.
    Maintain compliance with regulatory requirements, including accreditation and licensing.

Job Requirements:

  • Diploma or Bachelor's degree in Hospitality, Hotel Management or Business Administration, or a related field.
  • Minimum 3 years of experience in a management role[DC4] preferably in the hospitality, aged care or retirement living sector.
  • Strong understanding of the aged care and retirement living industry, including regulatory requirements and best practices.
  • Proven track record of leading and managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to engage with diverse stakeholders.
  • Strong customer service skills, with a focus on providing exceptional service to residents and families.
  • Strong problem-solving skills, with the ability to resolve complex issues and conflicts.
  • Excellent time management and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Basic financial skills for forecasting inventory, manage budgets and generating reports
  • Basic marketing and sales skills, with the ability to promote the resort and its services to potential residents and families.
  • Positive attitude with a willingness to take on new challenges.

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