Presales - Solution Expert

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we're shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.

General Description and Missions

• At Banking and Payment Business Line we are seeking a highly skilled Solution Expert Engineer to join our Customer Engagement and Success (CE&S) team and provide technical and domain expertise in our D1 offer as part of our Modern Card Issuance Program.
• The successful candidate will work closely with the Sales teams and be responsible for translating business needs into technical implementation specifications, he/she will leverage his unique knowledge in the payment ecosystem to provide field feedback to the product team and improve Thales services.
• The Solution Expert is the one maintaining the technical and customer flows consistency across the customer engagement journey from Pre-sales to Onboarding.
• The ideal candidate will have a strong technical background in Payments and digital wallet solutions, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced and dynamic environment.

Context & Position within The Company

• The Solution Expert is a new role inside Thales Banking and Payment BL and is created to provide deep technical expertise during sales, build phases when needed for Thales offers within the Modern Card Issuance Program and for specific priority customers.
• The Solution Expert (SE) role is allocated by region and not for account nor customer.

Missions and responsibilities

• Collaborate with sales team to identify customer needs and requirements and design the best technical solutions to meet those needs using Thales platforms.
• Present to customers during pre-sales on the use of our Cards Payments and Digital Wallet, including Onboarding, configuration & solution design, and architecture.
• Develop and deliver Thales Modern Card Issuance product demonstrations and presentations to customers, both in-person and remotely.
• Conduct technical assessments of customer IT architecture and environments to identify potential integration points and customization requirements.
• Assure the same message will be delivered from the sales phase till the integration phase to delivery and operations teams.
• Work closely with the regional Business Owners & Solution Designer groups during pre-sales and assure consistency of the customer scope with Thales product features and roadmaps.
• Support Customer Success Managers (CSMs) teams in running the discovery phase with Tier 1 customers and when needed.
• Maintain up-to-date knowledge of industry trends, products, and services in the Digital Payment space.
• Support Sales Executives during meetings with customer technical teams to present our APIs, Flows, product configurations, services, interfaces, etc
• Write the Technical elements of our customer offers, collaborate with Solution Design team to identify gaps and potential customization needs
• Coordinate necessary inputs for the P&L calculation to be done by Sales. Example: customization needs, costs review, etc…
• Provide assistance to marketing by creating content including demo videos, sales demo environments, case studies, blog posts and other collateral.
• Develop proof of concept applications built on top of D1, present technical demonstrations, and help Thales customers make the most of their integration.
• Work closely with engineers, product managers, and technical leaders evaluating Thales D1 to understand their needs.
• Provide structured feedback and work closely with Thales's product engineering teams.
• Partner with account executives to design solutions that solve critical business challenges for some of the largest and most interesting companies in the world.

Impact

• The Solution Expert mission is essential both on the sales hunting & upselling during the Landing phase but also the expand phase with CSM.
• The Solution Expert brings the right technical and product pitch during those phases.
• The mission is as equally important to secure optimal Time to Value, thanks to ensuring the technical consistency from pre-sales to the Discovery phase of the project.
• The Solution Expert ecosystem comprehension is key to improve existing services and ensure that new ones are in line with customer needs.

Skills Requirements

• Strong technical background in Payments and Digital Wallets, including server and mobile APIs, open and closed loop payment networks.
• Experience in customer-facing roles, conducting product demonstrations and presentations to customers.
• Strong analytical and problem-solving skills.
• Familiar with modern web applications and software architecture.
• Experienced working with demos and mobile applications.
• Soft skills in accordance with Thales Leadership Model
• Customer-Centric mindset.
• Degree in Engineering or another technical relevant field of study; or equivalent work experience.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to work independently and in a team environment.
• Team player, able to bring and contribute towards common goals.
• Willingness to travel as needed and up to 30% within the region

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.