Customer Service Officer

Job ID: 19572

Location:
Digital Hub, SG

Description:

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

This is a customer service role on the Customer Care service team, requiring a positive and articulate customer service professional who can provide empathetic and exceptional service for walk in customers.

To be successful, the candidate must be able to become knowledgeable in the domain, able to multi-task and identify the key issues to address, be proactive, and be able to manage and provide appropriate, comprehensive and excellent service to all types of customers. The candidate should enjoy interacting with customers, have excellent manners and outstanding communication skills, with a preferred proven track record in customer service.

Be Part of Our Success

• Receive and welcome the visitors, provide clear instructions and directions.
• Guide users at the eLobby or other self-help kiosks.
• Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
• Process registrations efficiently and verify checklists accurately for various requirements.
• Process documents, document any potential health conditions and declaration made by the visitors as well as exceptional handling of cases.
• Process documents and provide clear instructions for release.
• Verify and issue cards and other certificates as necessary.
• Perform invigilation of the customer who take assessment tests on the computer.
• Carry out photo taking duties if required.
• Nurture good working relationship in the team and with the customers, and to create value for existing business with suggestions for improvements.
• Observe all PDPA and security requirements in all processes.

Qualities We Value

• Passion with skills for Customer Service, preferably with a proven track record.
• Able to learn quickly and adapt to changes
• Good command of English (written and spoken)
• IT savvy and familiar with common software
• Be a teamplayer

• Donning of uniform

• Monday – Friday 8am-5.30pm

• Rotation of Saturday duties, 8am – 1pm (Once in 2 weeks on average)

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.