Application Technical Support Officer

Company Overview

Cartrack, a subsidiary of Karooooo Ltd. (listed on NASDAQ as KARO), is a global leader in mobility solutions, specializing in real-time data analytics, fleet management, and vehicle tracking. With over 2.3 million active subscribers across more than 23 countries, Cartrack's mission is to drive efficiency and connectivity for vehicle fleets worldwide, making transportation smarter and more sustainable.

As a pioneer in the telematics industry, Cartrack provides a comprehensive Software-as-a-Service (SaaS) platform that delivers critical insights to businesses, enabling them to optimize their operations, reduce costs, and enhance safety. The platform is trusted by small to large enterprises across various industries, including logistics, insurance, and automotive, for its reliability, scalability, and robust performance.

At Cartrack, we are not just offering a job; we are offering the opportunity to be part of a mission-driven company that is transforming the way fleets operate globally. Our commitment to innovation, customer satisfaction, and sustainability is reflected in our continuous growth and strong financial performance, as we expand our footprint in key regions like Southeast Asia, Europe, and Africa.

Join us at Cartrack and be part of a dynamic team that is shaping the future of connected mobility, ensuring that fleets around the world are more efficient, safe, and connected.

Profile

We are looking for an experienced application support administrator who has a proven track record of providing 1st and 2nd level support for large web applications that have thousands of clients. The individual should be inquisitive and be someone who is able self-learn after minimum training on how to use the application. They should also be comfortable with checking application logs to help identify causes of issues and be willing to learn and pick up technical skills that would help provide better support to users. The ideal candidate will be a strong communicator that can articulate their thoughts well to both clients and developers.

Role

The role requires an individual who is well versed on how software applications work, debugging applications and have excellent communication skills. You will have to be organized in handling and prioritizing your tasks. You should take responsibility of all support tickets under you and ensure you follow-up and get them resolved in a timely manner. You will have to interact with clients, being sensitive in how you communicate with them and work with the development team when their involvement is needed to resolve issues. You will have to be willing to be on standby to look into issues reported on support channels outside of normal working hours. The role puts you in a place where you can directly feel the impact of helping clients. If helping users resolve the problems they face while using applications gives you satisfaction and want to pick up tech skills on the job, this is role for you

Must have

• Any degree, diploma or equivalent industry experience

• At least 2-3 years experience in supporting large scale software applications, web and mobile.

• Experience in debugging the behaviour of software applications.

• Linux: Familiar with basic Linux commands and able to login to servers to check logs.

• Database: Familiar with SQL and able to write simple SQL queries.

• Experience in communicating with clients directly.

• Experience with helpdesk / ticketing systems.

Nice to have

• Scripting: Ability to write simple shell scripts

• Programming Language: Ability to write code in any modern programming / scripting language (Python, Javascript, PHP, C#, Java, etc)

• Containerization: Familiar with debugging services that run in containers