UP TO 3300 | Customer Service Officer/Executive | 1-Year | Jurong East

2 weeks ago

Jurong East, Singapore PERSOL Full time $30,000 - $60,000 per year
Customer Service Officer / Executive

Salary: $2,600 – $3,300+ PB

Duration: 1 year

Location: Jurong East

Working Hours: Monday – Sunday (shift-based, 8am–6pm or 10am–8pm, 5 days per week)

Key Responsibilities:

  • Collaborate with vendors to design and deliver modular training programs on various topics.
  • Support training calibration and ensure effective knowledge retention across teams.
  • Prepare reports, maintain dashboards, and monitor vendor productivity.
  • Coordinate with Operations Managers to manage daily workflows and updates.
  • Brief team members promptly on new processes, updates, or information.
  • Manage high-priority customer cases efficiently.
  • Monitor and enhance the productivity, performance, and service quality of the Contact Centre team.
  • Assist in projects aimed at improving customer experience.
  • Train, guide, and mentor team members to maintain consistent service standards.
  • Ensure timely and accurate communication of updates to stakeholders.
  • Provide constructive feedback and suggest process improvements.

Requirements:

  • Diploma, A-Level, or Degree in any discipline.
  • Minimum of 3 years' experience in a similar role preferred.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office applications.
  • Self-motivated, proactive, and able to work independently.
  • Flexible to work shifts, weekends, and public holidays as needed.

*Note: One week of training will be provided.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, kindly directly contact/message (Cheryl) for a quicker response. - Spamming or inappropriate messages will not be entertained.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government's health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at   If you wish to withdraw your consent, please drop us an ) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg No: R Foo May Cheng)

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