CloudOps Engineer

Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)

Department

Cloud Centre of Excellence

Job posted on

Nov 04, 2025

Employment type

Permanent - Full Time

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Singlife is looking for an experienced and highly skilled Senior CloudOps Engineer to join our Cloud Centre of Excellence (CCoE). This role is key to ensuring the reliability, security, and operational excellence of our cloud platforms. You will be hands-on in AWS operations, troubleshooting, systems engineering, automation, and observability, working closely with Cloud Architects, DBAs, and application teams to drive continuous improvement.

The ideal candidate has deep expertise in AWS infrastructure, Linux/Windows administration, container platforms, CI/CD automation, and end-to-end operational troubleshooting. A strong passion for automation, SRE principles, and improving operational processes will make you successful in this role.

Responsibilities

Cloud & Systems Engineering

• Provision, administer, and troubleshoot AWS services including EC2, ECS, S3, EFS, FSx, RDS, VPC, IAM, and Lambda.
• Perform OS administration (Linux/Windows), including hardening, patching, and vulnerability remediation.
• Troubleshoot infrastructure, networking, and container-related issues across multi-tier environments.
• Deploy and manage container-based workloads using ECS, EKS, and Docker.
• Implement automation using Infrastructure-as-Code (CloudFormation, Terraform) and scripting tools (Python, Bash, Ansible, PowerShell).
• Support cloud security controls, IAM, encryption, backup, and compliance standards.

Operational Excellence & SRE

• Drive operational improvements through automation, monitoring, and resiliency engineering.
• Participate in incident response, perform root cause analysis, and implement permanent fixes.
• Monitor platform health using observability tools such as CloudWatch, Grafana, Loki, Tempo, and Prometheus.
• Contribute to SRE principles including SLIs, SLOs, and reducing toil via self-healing systems and proactive actions.
• Support patching schedules and ensure platforms meet compliance and audit requirements.

Collaboration & Continuous Improvement

• Work closely with Cloud Architect, DBA, and application stakeholders to ensure reliable service operations.
• Contribute to operational runbooks, SOPs, and knowledge sharing.
• Suggest and implement automation and process enhancements to improve performance, cost efficiency, and operational standards.

Requirements

• 7+ years of experience in cloud operations, systems engineering, or SRE.
• Strong hands-on experience with key AWS services (EC2, ECS, S3, EFS, FSx, VPC, IAM, RDS, Lambda).
• Proficiency in Linux and Windows administration including security hardening.
• Solid scripting skills (Python, Bash, PowerShell, Ansible) for automation.
• Experience with containerized deployments (ECS, EKS, Docker).
• Excellent troubleshooting across infrastructure, OS, network, and applications.
• Familiarity with GitLab CI/CD pipelines and automation workflows.
• Hands-on experience with monitoring, incident response, and operational governance.
• Good communication and teamwork skills.

Preferred Qualifications

• AWS certifications such as Solutions Architect Associate/Professional, DevOps Engineer, or SysOps Administrator.
• Experience operating mission-critical or regulated environments in financial services.
• Knowledge of hybrid-cloud environments (AWS and OCI).
• Experience implementing SRE frameworks, operational process improvements, or automation at scale.
• Familiarity with security and compliance frameworks.