Customer Service Representative

2 weeks ago

Queenstown, Singapore Eastman Chemical Full time $4,000 - $6,000 per year

**Responsibilities**:
**POSITION PURPOSE**
As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order to Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.
**Key Responsibilities**:
- Ensure Order Fulfillment, Customer Feedback, enabling processes and moderately complex customer service activities are effectively managed according to business need and strategy through prioritization, negotiation and follow-through.
- Effectively build relationships by providing appropriate and timely responsiveness. Develop an internal network to be utilized to support internal partner and customer needs.
- Partner with Sales to provide required level of sales support. Effectively manage customer and sales inquiries through closure. When necessary, attend customer visits with Sales.
- With direction; collaborate, coordinate and implement solutions in support of customers and cross functional partners while seeking the most optimal solution for both the customer and Eastman.
- Communicate effectively and consistently within natural work unit to support back-up requirements and ensure gleaned knowledge is shared appropriately.
**Qualifications**:
Educational Requirements:
- Bachelor's Degree
Experience Required:
- Experience in the field of Customer Service and/or business and/or Supply Chain experience preferred but not a must
- Customer focused, pro-active
- Able to communicate and write in English and Mandarin
- Strong computer skills, with SAP and SalesForce experience will be an advantage
- Must work well under pressure, with time demands and have ability to multi-task in a dynamic business environment.
Other Job-Related Requirements:
- Will consider fresh graduate if the individual is willing to learn, have a positive attitude and able to work well with others and able to communicate and write in English

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