IT Systems Specialist

As the IT Systems Specialist, you will be an integral individual contributor driving innovation across Tara's digital tools and systems. You will be responsible for managing and supporting multiple enterprise applications, including our Grant Management System (GMS), automation platforms, CRM, and FP&A systems. You will also play a key role in exploring and laying the groundwork for the future use of AI/ML tools to enhance operational efficiency.

This role blends technical depth with cross-functional collaboration and emphasises regional coordination with diverse stakeholders across Asia. Your contributions will directly enhance Tara's ability to support impactful climate action in the region. The successful candidate will not only execute but also lead technical projects that improve organisational efficiency and effectiveness.

The main areas of responsibility are:

Enterprise Systems (60%)

• Serve as the Subject Matter Expert (SME) for the Fluxx Grant Management System, ensuring configuration, access, and continuous improvement meet evolving needs.
• Provide light-touch support for Grantelligence (based on Domo), with the ability to troubleshoot issues and assist report owners when problems arise.
• Administer and support CRM and FP&A systems, ensuring availability, stability, and functionality.
• Collaborate with business users and external vendors/system integrators to troubleshoot and resolve technical and functional issues.

Automation & Workflow Optimisation (15%)

• Design, develop, and maintain automations using Microsoft Power Automate and Python scripting.
• Improve cross-platform efficiency by reducing manual tasks and streamlining data flows.

AI/ML Enablement (15%)

• Leverage prebuilt AI tools such as ChatGPT and Microsoft Copilot to support workflow enhancements.
• Contribute to early-stage AI/ML workflows by applying basic understanding of machine learning concepts and Python-based automation.

IT Operations, Web Apps, & Security Support (10%)

• Act as an internal IT/business partner, helping bridge business needs with digital tools and platforms.
• Provide basic IT support to team members when necessary, and serve as a liaison with the outsourced service desk to ensure smooth coordination and ticket resolution.
• Coordinate website maintenance and backups in collaboration with third-party vendors.
• Develop and deliver IT security training and awareness modules for team members to support best practices in digital safety.

As and when required, other responsibilities and projects will be allocated by line management.

Excited by the prospect of working for a dynamic and fast-growing international organisation with a mission to solve the climate crisis, the ideal candidate will have:

• At least 5 years of relevant work experience,

In addition, the ideal candidate will demonstrate:

• Proficiency in HTML and Liquid templating languages, especially for customising forms and templates within grant management or SaaS systems.
• Experience with automation tools, particularly Microsoft Power Automate, to streamline workflows and reduce manual processes.
• Working knowledge of APIs, including how to understand, configure, and integrate systems using RESTful endpoints or low-code connectors.
• Basic knowledge of Python scripting, especially for automation, data handling, or working alongside AI/ML tools.
• Familiarity with AI/ML tools and concepts, including how prebuilt tools like ChatGPT or Copilot can be leveraged to enhance productivity or automate tasks.
• Working knowledge of databases, including how data is structured, queried, and integrated across platforms.
• Solid foundational IT skills, including troubleshooting, configuration, and systems administration across cloud-based platforms.
• Understanding of general IT security principles, such as data access, secure configurations, and user permissions.
• Fluency in English and another Asian language would be desirable.

Personal attributes

• Strong project management skills, with the ability to lead small-scale implementations, manage timelines, and coordinate stakeholders.
• A self-motivated and adaptable mindset, with a demonstrated ability to quickly learn new tools and independently manage responsibilities.
• Analytical and critical thinking skills, enabling you to break down complex workflows and design practical, scalable solutions.
• Excellent communication and collaboration skills, with cultural sensitivity and the ability to work across diverse regional teams.
• A commitment to writing clean, maintainable, and well-documented code, automation logic, and configurations that can be scaled and supported by others.
• Intrinsic motivation, excellent organisational and self-management skills.
• Deeply collaborative.
• Flexibility over working hours to accommodate global time zones.
• Willingness to travel both regionally and internationally with up to 3 travels annually.
• Embraces Tara's mission and identifies with and is committed to living the Tara values, and demonstrates a passion for making a positive impact in the community.

Education

• BSc in Computer Science, or any IT discipline

Location

• The candidate must be based in Singapore, Japan, the Philippines, South Korea, Malaysia, or Taiwan and be a citizen or have long-term residency status with a legal permit to reside and work in the country.