Customer Management

5 days ago

NorthEast Region, Singapore Explorer Academy Full time $28,800 - $48,000 per year

Company

Explorer Academy

Designation

Customer Management & Marketing Intern

Date Listed

17 Jun 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Flexible Start, For At Least 6 Months

Profession

Marketing / Public Relations

Industry

Public Service / Education / Publishing

Location Name

1187 Upper Serangoon Road, Singapore

Address

1187 Upper Serangoon Rd, Singapore 534785

Map

Allowance / Remuneration

$800 - 1,200 monthly

Company Profile

Company Vision

Our mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.

We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.

We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.

Job Description

What to expect:

We are looking for customer relationship interns who are interested in learning the skills to deliver an pleasant, high-quality customer experience and how we run things on the ground smoothly.

In this internship, you will receive training and a comprehensive experience that will strengthen your analytical and operational skills You will grow into a confident communicator and problem solver and be equipped with skills essential for your future career in any field.

Responsibilities:

  • Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls)
  • Provide recommendations of our suitable academic programme based on student's academic needs.
  • Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
  • Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
  • Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.

Requirements:

  • Currently pursuing a diploma or degree in Marketing, Communications, Customer Service, Business or Public Relations is preferred
  • Able to commit for 3-6 months internship
  • Strong communication and interpersonal skills
  • Organised and have strong attention to detail:
  • Able to Multi-Task and Takes ownership and responsibility of tasks given

Details

  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend
  • Weekday: 12-9pm
  • Weekend: 9-6pm

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

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