Subject Matter Expert

5 hours ago

Singapore JonDavidson Full time $80,000 - $120,000 per year
Our client is MNC in the VoIP, UC, CC industries using Conversational AI to transform voice communication, collaboration, and customer service.

We are looking for a seasoned enterprise Pre-Sales Subject Matter Expert with direct touch experience, showing proven success in the recording services industry. Main responsibilities include driving business growth and selling the recording SaaS solutions to enterprises, channel partners, and service providers in APAC. Pre-Sales and Consultative Sales on Microsoft Teams ecosystem and other Communication Platforms utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and service their customers and internal teams.

The ideal candidate would be a Subject Matter Expert (SME) with a mix of technical and business acumen, demonstrating successful experience in the field of Call Recording/Interaction Recording. Successful candidate will become the regional SME for the VoIP/UC/Contact Centre Call/Interaction recording solutions and primarily be responsible for helping the Sales and Pre-Sales teams in growing VoIP/UC/Contact Center Call/Interaction recording business in wider Asia Pacific region. 

Responsibilities:
  • Develop and maintain a deep understanding of the Recording as a Service market in APAC and establishing yourself as the trusted subject matter expert. Should maintain a good understanding of the industry updates and competitor landscape.
  • Develop and maintain deep understanding of regularity and compliance requirements in different markets within the APAC region, for various industry verticals such as FSI, government, manufacturing, health etc.
  • Assist local sales/pre-sales teams in growing Recording business and closing opportunities by providing recommendations, demonstrating the platform features/functionalities, with RFx responses, meeting strategic customers, customer compliance, security or technical teams and helping with designing the solutions.
  • Assist APAC business development and the channel development teams to grow the partner network by conducting workshops, bootcamps and trainings.
  • Train and educate the local sales, pre-sales teams on recording in general, product updates, new feature introductions, competitive landscape etc.
  • Overseeing the proof of concepts, driving them to be successful business opportunities.
  • Acting as the central point between the field (Sales, Pre-sales, Support), PLM and engineering for new feature requests, issue escalations etc. in recording related matters.
  • Meet or exceed annual and quarterly revenue, partner, and end customers targets.
Qualifications:
  • Minimum 3 years' experience in direct pre-sales/technical sales space in call/interaction recording industry.
  • Intermediate technical recording industry knowledge and a capacity to learn new technologies.
  • Creative, independent, and resourceful with an overachiever track record. 
  • Strong people's skills, relationships builder. Able to deal professionally with different personality types and at different levels in prospect's organizations.
  • Consultative selling style.
  • Teamwork, trust, and openness are key.
  • Knowledge of recording regulations, security and compliance requirements within the APAC region is an added advantage.
  • Exposure to Microsoft ecosystem in general is an added advantage. 
  • Knowledge in Conversational AI, AI in general is an added advantage

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