Customer Service Associate

**Function**:
- Sales Coordinator - to facilitate successful Sale of Acme Monaco products.
- Purchasing Assistant
- to facilitate purchase of material and supply required for Acme Monaco Asia Operation
- Marketing Assistant
- to facilitate Marketing activities for Sale of Acme Monaco Asia products.
- Office Administrative Assistant - to assist the Office Manager in ensuring a smooth running of the office in the company.
Duties
1. Sales Coordinator
a. To manage and maintain all records of communications with customers either through log books or electronic data.
b. To perform and ensure prompt reply to customer on load Orders from customer through generation of Sales Acknowledgement slips (within 5 working days).
c. To manage and maintain proper records of all customer purchase orders.
d. To coordinate with Production department in ensuring that shipments are done as committed in Sales Acknowledgement slips.
e. To systematically track all customer orders and keep customer updated on their purchase orders, ensuring that their shipment is done per commit in Sales Acknowledgement.
f. To manage and ensure all customer concerns are addressed and replied to in a timely manner
g. To submit Request for Quotation to Acme Monaco Corporation on new products to facilitate quotation to customers.
h. To follow-up with said RFQ to ensure timely receipt of new product design and price.
i. To facilitate, coordinate and assist Sales Manager to host customer visits to company.
j. To prepare and follow through the completion of customer survey forms.
k. To visit customer on-site upon request or when the need arises.
l. To conduct downstream Supply Chain administration
i. Export/shipping activities.
ii. Co-ordinate with customer on delivery schedule and mode
iii. Co-ordinate with customers' forwarders on collection of goods.
iv. Generate Packing Ships and Invoices for Shipments.
v. Liaise with relevant external agencies to fulfil any document submission such as customs, Spring
m. To perform all necessary system transactions to ensure proper closure of customer orders, shipments and payments in the system.
2. Purchasing assistant
a. To generate purchase order for all required materials and supplies for company operation as requested. These includes:
i. Direct Material required for production.
ii. Consumables and Supplies required for production.
iii. All stationary supplies used by Production and Office.
iv. Any other one off purchases.
b. Liaise with sub-contractors on office and production maintenance (less machineries and production equipment).
c. Coordinate with vendors to ensure that all purchased materials are delivered in a timely manner and per purchase order issued.
d. When required, to request from vendors, quotation on required parts or supplies.
e. To perform the necessary transactions in system to ensure proper closure of purchase orders
3. Marketing Assistant
a. To assist the Sales Manager in coordinating with trade show organisers and vendors in setting up the companies' booth at the show.
b. To attend Trade shows.
c. To coordinate with vendors for marketing materials (such as printed brochures and hand-outs) and ensure on-time delivery.
d. Coordinate with Companies' business partners to ensure that the trade show is successful.
e. _Replenish _non-production related supplies.
4. Office Administrative Assistant
a. To manage and maintain proper documentation, records as well as perform task related to general office administration such as sending or receiving fax, photocopying, filing, receipt and sending out of letters/parcel, circulation and dissemination of documents, etc
b. To _correspond _with company's external Secretariat for other administrative services.
c. _Verify _and _keep _good record of all necessary export documents of equipment and machineries.
d. _Coordinate _any administrative task involving personnel training.
e. _Verify _and _keep _good records of all legal documents involving transfer of technology.
5. To perform other appropriate task as assigned by the Managers.